Loan Support Specialist – Consumer Lending

Columbia Bank

Loan Support Specialist servicing HELOCs and other consumer loans for Columbia Bank. Maintaining documentation, payments, appraisals, and regulatory compliance onsite in Liberty Lake.

Posted 8/11/2026full-timeLiberty Lake • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced knowledge of retail loan servicing, including compliance with regulations and internal policies. Proficient in loan documentation, data entry, and workflow improvement within a high-volume service-oriented environment.

Highest-signal resume keywords

Retail Loan ServicingLoan Documentation ManagementRegulatory ComplianceData Entry and AnalysisInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Advanced Retail Loan KnowledgeLoan Servicing SystemsMath SkillsAnalytical SkillsProblem-Solving Skills

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationMultitasking AbilityCritical Thinking

Tools & Technologies

Microsoft WordMicrosoft ExcelOffice Equipment

Industry Keywords

Bank Secrecy ActRegulation CCRegulation EEscrow SupportLien Perfection

About the role

Key responsibilities & impact

Support servicing operations for consumer lending products, including HELOCs, auto, boat, RV, CD-secured, and personal loans
Maintain loan documentation, servicing records, and system updates in alignment with approved loan terms and internal policies
Order and track property appraisals for home equity lines of credit
Perform general loan maintenance and process loan payments
Complete data entry and loan document creation
Perform lien perfection, escrow/tax support, flood review, and general ledger activities
Understand and apply retail loan product workflows, regulations, policies, and procedures
Capture metrics to help leadership coordinate and adjust workflow
Participate in continuous improvement efforts and implement workflow improvements
Maintain compliance with bank regulations and required training
Keep current with regulation changes and follow Bank policies and procedures
Maintain working knowledge of the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other applicable regulations
Coach, mentor, or train others and teach coursework as a subject matter expert when requested
Foster Columbia’s corporate culture and contribute to a reliable, compliant lending experience
Perform other duties as assigned

Requirements

What you’ll need

H.S. Diploma/GED preferred, not required
4–7 years of advanced retail loan servicing or equivalent experience required
Advanced working knowledge of retail loans, regulations, policies, and procedures
Advanced math, analytical, multitasking, and problem-solving skills
Excellent interpersonal, verbal, and written communication skills
Advanced proficiency with Word, Excel, loan servicing systems, and other office equipment
Ability to troubleshoot and determine best workflow practices
Critical thinking and ability to work in a service-oriented environment with high work volumes and deadlines
Ability to work fully onsite at the posted location
Occasional travel

Benefits

Comp & perks

Performance-based incentive compensation may be available
Comprehensive healthcare coverage including medical, dental, and vision plans
401(k) retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Online discount marketplace
Paid vacation, sick days, volunteer days, and holidays
Benefit eligibility begins the first day of the month following the date of hire for associates regularly scheduled to work at least thirty hours weekly
Career development, mentorship, and learning opportunities
Community engagement opportunities