Loan Support Services Manager

Columbia Bank

Loan Support Services Manager leading loan servicing operations, compliance, systems, and staff for Columbia Bank. Managing policies, budgets, vendors, risk controls, and continuous improvement.

Posted 8/5/2026full-timePhoenix • Arizona, California, Oregon, Washington • 🇺🇸 United StatesSeniorLead💰 $81,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership and management capabilities in loan servicing operations, with a strong focus on regulatory compliance, operational efficiency, and team development. Proficient in implementing policies, managing budgets, and driving continuous improvement initiatives within the banking industry.

Highest-signal resume keywords

7–10 Years Supervisory ExperienceLoan Origination ProficiencyRegulatory Compliance KnowledgeProject Management SkillsOperational Process Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complex Loan DocumentationCredit Requirement AnalysisBanking Technology KnowledgeAdvanced Systems DesignLoan Servicing ProceduresContinuous Improvement DevelopmentBudget PreparationPerformance Appraisal ManagementOperational Expense MonitoringWorkflow Efficiency Monitoring

Soft Skills

Leadership SkillsProblem-Solving SkillsInterpersonal SkillsAnalytical SkillsCommunication Skills

Tools & Technologies

LaserProWord Processing SoftwareSpreadsheet SoftwareBanking SystemsCommercial Loan Application Software

Industry Keywords

Loan OperationsBank PoliciesRegulations ComplianceCustomer Service StandardsVendor Relationship Management

About the role

Key responsibilities & impact

Provide organizational leadership and management to a team of loan servicing professionals
Provide technical counsel and maintain high departmental accuracy and customer service
Recommend, formulate, and implement loan operation policies and procedures
Maintain the integrity of the loan portfolio for designated areas
Design, implement, and maintain systems for efficient and accurate daily operations
Manage servicing costs while maintaining quality and service standards
Design and implement continuous improvement practices
Prepare the department budget and monitor operational expenses
Assess departmental operations, identify problem areas, and implement corrective measures
Ensure procedures, policies, regulations, and guidelines remain updated and compliant
Monitor workflows for efficiency and effectiveness
Coach associates and write and deliver performance reviews
Manage managers and individual contributors using established guidelines and policies
Handle hiring, firing, performance appraisals, and pay reviews
Create departmental and systems strategies, roadmaps, and goals, and implement changes through change management
Maintain security and privacy standards and systems protecting the bank and customers
Implement regulatory compliance in designated areas
Develop and execute strategic initiatives with department leadership
Supervise complex vendor relationships for loan operations products and services
May lead Quality Control Production and Servicing teams
Keep current on regulatory changes and complete required training
Coach, mentor, train others, and teach coursework as a subject matter expert
Perform other duties as assigned

Requirements

What you’ll need

7–10 years of supervisory/management experience required
7–10 years of lending industry or bank operations experience preferred
Knowledge of complex loan documentation, structuring, and servicing procedures
Knowledge of state, federal, investor, and bank policies, guidelines, and regulations
Credit requirement analysis skills
Strong leadership, organizational, problem-solving, interpersonal, analytical, decision-making, motivational, and customer service skills
Excellent written and verbal communication skills
Planning, project management, and continuous improvement development skills
May require advanced systems design, development, and management experience
Knowledge of operational process improvement methods, project management, and banking technology
Advanced proficiency in loan origination, with LaserPro preferred
Advanced proficiency in banking systems and commercial/installment loan application software
Proficiency in word processing and spreadsheet software, with Word and Excel preferred
Knowledge of the bank's loan policies and internal control procedures
Ability to provide accurate, detailed results in a high-pressure, goal-oriented environment
Ability to work fully onsite at a posted location
Occasional travel required

Benefits

Comp & perks

Comprehensive healthcare coverage including medical, dental, and vision plans
401(k) retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Access to an online discount marketplace
Paid vacation, sick days, volunteer days, and holidays
Career development, mentorship, and learning opportunities
Community engagement opportunities
Performance-based incentive compensation may be available