Collective.work

System and Network Administrator

Collective.work

contract

Posted on:

Location Type: Hybrid

Location: Massy • 🇫🇷 France

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Salary

💰 €45 per day

Job Level

Mid-LevelSenior

Tech Stack

DNSServiceNowSplunkTCP/IP

About the role

  • Take ownership of and resolve Level 2 incidents: advanced diagnostics, root cause analysis, and implementation of fixes.
  • Provide clear, proactive, and structured communication to users, Level 1 teams, and third-party providers.
  • Provide expert technical support to Level 1 teams and contribute to their skill development.
  • Manage the full ticket lifecycle: categorization, prioritization, handling, follow-up, and closure.
  • Handle change requests and ensure their compliance with internal processes.
  • Deliver advanced technical support for workstations, servers, and business applications.
  • Occasionally coordinate support activities in the absence of the Support Manager (prioritization, dispatch, communication).
  • Ensure compliance with SLAs, quality of interventions, and user satisfaction.
  • Contribute to the production of incident reports and performance indicators (KPIs).

Requirements

  • Approximately 80% incident handling and 20% run and projects (deployment of new solutions and updates)
  • Windows Server systems (AD, DNS, DHCP, GPO)
  • Windows 10/11
  • Proficiency with TCP/IP, LAN, WAN, VPN, Wi‑Fi protocols and multi-site environments
  • Advanced network troubleshooting skills
  • Hyper‑V virtualization
  • Tools & methodologies: Ticketing: ServiceNow; Remote support: Bomgar, RDP; Monitoring: Splunk, Zabbix
  • Knowledge of ITIL best practices (a plus)
  • Automation / PowerShell scripting

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
advanced diagnosticsroot cause analysisWindows ServerWindows 10Windows 11TCP/IPLANWANVPNPowerShell scripting
Soft skills
clear communicationproactive communicationstructured communicationexpert technical supportskill developmentprioritizationdispatchuser satisfaction
Certifications
ITIL