Coles Group

Group Product Manager – Digital Store Experience

Coles Group

full-time

Posted on:

Location Type: Office

Location: Melbourne • Australia

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About the role

  • Own and build the product vision and roadmap from scratch for our next-generation in-store digital checkout experience.
  • Identify, evaluate, and implement new digital technologies and features that elevate the customer journey at the point of sale.
  • Collaborate closely with Customer Experience, Operations, and Technology to bring your roadmap to life, from concept to rollout.
  • Champion customer-centric thinking, ensuring every solution reduces friction and enhances ease at checkout.
  • Drive cross-functional alignment, influencing senior stakeholders and ensuring delivery of a cohesive, scalable digital experience.
  • Lead with a test-and-learn mindset, using insights and data to continuously refine and optimise the in-store digital ecosystem.
  • Lead, coach, and manage one or more Product Managers and their squads, setting clear direction, expectations, and priorities.

Requirements

  • Proven experience delivering large-scale, strategic digital initiatives, ideally in a complex, multi-stakeholder environment.
  • A strong background in retail, with a deep understanding of customer behaviour and in-store operational realities.
  • Experience working with or around POS systems is helpful but not essential.
  • Exceptional leadership and communication skills, with the ability to influence, inspire, and drive clarity across teams.
  • Strong track record of delivering commercially impactful digital initiatives, with clear accountability for revenue growth, cost efficiency, margin protection, or productivity uplift.
  • A passion for innovation, experimentation, and solving real customer problems through technology.
  • A strategic thinker who can zoom out to define the vision and zoom in to guide execution.
Benefits
  • Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
  • Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
  • Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
  • Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
  • Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
  • Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
  • Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital technologiescustomer journeyproduct visionroadmap developmentdata analysisdigital ecosystem optimizationstrategic digital initiativesPOS systems
Soft Skills
leadershipcommunicationinfluencecollaborationcustomer-centric thinkingcoachingstrategic thinkingproblem-solving