Coles Group

Group Product Manager – In-Store Fulfilment

Coles Group

full-time

Posted on:

Location Type: Office

Location: Melbourne • Australia

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Transform in‑store fulfilment.
  • Redesign and simplify in‑store eCommerce fulfilment processes to unlock profitable growth.
  • Lead the design and delivery of a new operating model across pick, pack, and stage workflows.
  • Drive innovation in labour efficiency, order accuracy, and customer experience through technology and process design.
  • Simplify the management of multiple pick waves and order types to reduce complexity and improve responsiveness.
  • Build the technology and systems that scale.
  • Define the software and hardware required to support efficient, customer‑centric fulfilment from supermarket shelves.
  • Develop and own the product strategy and roadmap for both current and future fulfilment systems.
  • Use data, insights, and customer feedback to inform product decisions and prioritisation.
  • Partner across the business.
  • Collaborate with Central Operations to redesign upstream supply chain processes—stock management, location management, replenishment—to align with the new operating model.
  • Ensure the fulfilment model integrates seamlessly with upstream and downstream systems across store formats.
  • Drive cross‑functional initiatives, manage dependencies, and maintain strong stakeholder alignment.
  • Lead a high‑performing product team.
  • Mentor and develop Product Managers, fostering strong product craft, accountability, and team culture.
  • Use OKRs to define and measure squad objectives.
  • Shape and prioritise the product backlog in alignment with broader strategy.
  • Be accountable for squad outcomes and end‑to‑end delivery of initiatives.
  • Communicate progress clearly, consistently, and with influence.

Requirements

  • 5+ years’ experience in product, operations, or fulfilment roles within eCommerce, retail, or supply chain environments.
  • Proven experience leading cross‑functional teams to design and implement scalable fulfilment or operational models.
  • Strong background in process design, simplification, and challenging legacy ways of working.
  • Demonstrated ability to deliver measurable improvements in efficiency, accuracy, or customer experience.
  • Skilled in using data and customer insights to guide product and process decisions.
  • Comfortable operating in fast‑paced, ambiguous environments with evolving priorities.
  • Excellent communication and stakeholder management skills.
Benefits
  • Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
  • Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
  • Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
  • Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
  • Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
  • Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
  • Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
process designfulfilment systemsproduct strategydata analysisOKRsproduct backlog managementsupply chain managementorder accuracylabour efficiencycustomer experience improvement
Soft skills
leadershipstakeholder managementcommunicationcollaborationmentoringteam culture developmentadaptabilityinfluenceaccountabilitycross-functional teamwork