Senior Operations Associate

Coinbase

Operations Senior Associate managing financial promotions and governance at Coinbase's UK operations. Focused on process improvement and customer experience in a regulated environment.

Posted 7/13/2026full-timeRemote • 🇬🇧 United KingdomSenior💰 £81,630 - £90,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing financial promotions and asset listings within a regulated environment, ensuring compliance with UK FCA regulations and MiFID requirements. Proven ability to build and scale operational processes while maintaining audit-ready documentation and delivering actionable insights through data analysis.

Highest-signal resume keywords

Financial Services OperationsUK FCA RegulationsOperational Process ImprovementGovernance ReportingData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial PromotionsAsset ListingsOperational PoliciesRegulatory ComplianceProcess AutomationAudit Trail ManagementStakeholder EngagementOperational Performance ReportingWorkflow EfficiencyMiFID Requirements

Soft Skills

JudgmentCollaborationCommunicationProblem-SolvingCustomer Experience Focus

Tools & Technologies

Generative AI

Industry Keywords

Three Lines of Defence ModelRegulated EnvironmentOnboardingCustomer SatisfactionOperational Scrutiny

About the role

Key responsibilities & impact

Own and run the end-to-end Financial Promotions and Asset Listings approval workflow for the UK, acting as first-line approver under the three lines of defence model and maintaining a clear audit trail across all in-scope channels
Build, improve, and scale UK operational processes and workflows, identifying inefficiencies and driving automation to support new product launches and an evolving regulatory landscape
Lead the UK product governance process, coordinating launch timelines and facilitating local stakeholder reviews to ensure new products meet CBPL's regulatory and operational requirements before go-live
Prepare governance and senior stakeholder reporting materials that provide clear visibility of financial promotions activity, operational performance, and key risks to ExCo, Board, and Operational forums
Partner with the central Customer Experience team to shape and deliver local UK CX initiatives focused on improving onboarding, support outcomes, and customer satisfaction

Requirements

What you’ll need

4+ years in financial services operations with demonstrated experience translating UK FCA regulations, financial promotions rules, or MiFID requirements into documented processes and controls
Proven track record of building and scaling operational processes in a regulated environment, not just maintaining them, with the judgment to engage Legal, Compliance, and Product stakeholders at the right moments
Experience defining and implementing operational policies and procedures that withstand regulatory scrutiny, including maintaining audit-ready documentation
Demonstrated ability to gather, organize, and interpret operational data to inform decisions, quantify progress, and produce reporting for senior leadership
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Benefits

Comp & perks

Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).