Machine Learning Engineer, CX Intelligence

Coinbase

Machine Learning Engineer at Coinbase designing and scaling AI-powered customer support solutions. Collaborating across teams to build automation systems and enhance customer experience.

Posted 7/7/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSenior💰 R$347,900 per yearWebsite

Tech Stack

Tools & technologies

MicroservicesPythonReact

About the role

Key responsibilities & impact

Architect multi-agent systems using advanced orchestration frameworks (LangGraph, Google ADK) to automate complex customer support procedures end-to-end.
Build and scale integrations using Model Context Protocol (MCP) to connect LLMs with internal Coinbase APIs, databases, and third-party tooling.
Develop automated "LLM-as-a-judge" evaluation pipelines to monitor, measure, and improve the performance of non-deterministic AI agents in production.
Implement RAG, fine-tuning, and prompt engineering techniques to ensure chatbot responses are grounded, accurate, and compliant with Coinbase policies.
Ship production-ready Python services that are resilient, low-latency, and capable of handling Coinbase-scale traffic across asynchronous microservices.
Partner with Conversation Design and Product to translate complex business logic into executable agent procedures within the decentralized architecture.

Requirements

What you’ll need

3+ years building and scaling ML/AI systems in production, with demonstrated experience implementing agentic "Loop" or "ReAct" based systems where AI takes actions autonomously.
Deep understanding of the LLM lifecycle including context window management, token optimization, structured output parsing (Pydantic, JSON mode), and multi-agent orchestration frameworks (LangGraph, Google ADK, or similar).
Strong proficiency in Python with hands-on experience in microservices architecture, asynchronous programming, high-throughput APIs, and vector databases (Pinecone, Weaviate, or equivalent).
Demonstrated ability to explain model behaviors and technical trade-offs to non-technical stakeholders across CX, Legal, and Product teams.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Coinbase Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2012 ₿ Crypto 💸 Finance 💳 Fintech 💰 $21.4M Post-IPO Equity on 2022-11 Crypto
Finance
Fintech Coinbase is a leading cryptocurrency exchange platform that allows individuals and institutions to buy, sell, and trade various crypto assets such as Bitcoin and Ethereum. The company offers advanced trading tools, institutional solutions, and a self-hosted wallet for storing and managing cryptocurrencies. With a strong focus on security and transparency, Coinbase provides a trusted platform used by millions globally. It supports various features including staking, earning rewards, and spending crypto through their cards. Additionally, Coinbase provides developer tools and APIs for building onchain applications, making it a comprehensive hub for engaging in the crypto economy. Machine Learning Engineer, CX Intelligence 🔥 56 minutes ago 🇧🇷 Brazil – Remote 💵 R$347.9k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🤖 Machine Learning Engineer Microservices Python React Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Architect multi-agent systems using advanced orchestration frameworks (LangGraph, Google ADK) to automate complex customer support procedures end-to-end.
Build and scale integrations using Model Context Protocol (MCP) to connect LLMs with internal Coinbase APIs, databases, and third-party tooling.
Develop automated "LLM-as-a-judge" evaluation pipelines to monitor, measure, and improve the performance of non-deterministic AI agents in production.
Implement RAG, fine-tuning, and prompt engineering techniques to ensure chatbot responses are grounded, accurate, and compliant with Coinbase policies.
Ship production-ready Python services that are resilient, low-latency, and capable of handling Coinbase-scale traffic across asynchronous microservices.
Partner with Conversation Design and Product to translate complex business logic into executable agent procedures within the decentralized architecture. 🎯 Requirements
3+ years building and scaling ML/AI systems in production, with demonstrated experience implementing agentic "Loop" or "ReAct" based systems where AI takes actions autonomously.
Deep understanding of the LLM lifecycle including context window management, token optimization, structured output parsing (Pydantic, JSON mode), and multi-agent orchestration frameworks (LangGraph, Google ADK, or similar).
Strong proficiency in Python with hands-on experience in microservices architecture, asynchronous programming, high-throughput APIs, and vector databases (Pinecone, Weaviate, or equivalent).
Demonstrated ability to explain model behaviors and technical trade-offs to non-technical stakeholders across CX, Legal, and Product teams.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Machine Learning Engineer 🔥 18 hours ago GFT Technologies 10,000+ employees 🔒 Cybersecurity 📋 Compliance ☁️ SaaS Website LinkedIn All Job Openings Senior Machine Learning Engineer developing scalable AI solutions at GFT. Focused on generative AI, MLOps, and collaborative product delivery. 🇧🇷 Brazil – Remote ⏰ Full Time 🟠 Senior 🤖 Machine Learning Engineer 🗣️🇧🇷🇵🇹 Portuguese Required Python PyTorch Tensorflow Engenheira de Machine Learning Sênior 🕒 4 days ago VIAFLOW® 51 - 200 🤖 Artificial Intelligence 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings Senior Machine Learning Engineer optimizing models and enhancing ML capabilities at Viaflow, focusing on MLOps and LLMOps across various applications. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🤖 Machine Learning Engineer 🗣️🇧🇷🇵🇹 Portuguese Required Cloud Python PyTorch Scikit-Learn Tensorflow Senior AI – Machine Learning Engineer 🕒 6 days ago Global TI 51 - 200 🤝 B2B 🤖 Artificial Intelligence 🏢 Enterprise Website LinkedIn All Job Openings Senior AI/Machine Learning Engineer leading impactful projects in a fully remote, data-driven environment. Collaborating with product teams to develop and deploy scalable ML solutions. 🇧🇷 Brazil – Remote ⏰ Full Time 🟠 Senior 🤖 Machine Learning Engineer 🗣️🇧🇷🇵🇹 Portuguese Required AWS Azure Cloud Google Cloud Platform Open Source Python PyTorch Scikit-Learn Tensorflow Specialist Machine Learning Engineer 🕒 June 29 Hand Talk 51 - 200 📚 Education 🌍 Social Impact Website LinkedIn All Job Openings Machine Learning Engineer developing and deploying scalable AI models for breaking communication barriers using technology. Join Hand Talk to impact lives and drive innovation in accessibility. 🇧🇷 Brazil – Remote 💰 $670k Seed Round on 2018-08 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🤖 Machine Learning Engineer 🗣️🇧🇷🇵🇹 Portuguese Required AWS Cloud Docker Kubernetes Python PyTorch Scikit-Learn Tensorflow Senior Data Engineer – Machine Learning 🕒 June 26 AGGRANDIZE 51 - 200 🔒 Cybersecurity 🏢 Enterprise Website LinkedIn All Job Openings Engenheiro de Dados Sênior focado em Machine Learning na Aggrandize. Atuando em RAG e LLM para soluções de IA. 🇧🇷 Brazil – Remote ⏰ Full Time 🟠 Senior 🤖 Machine Learning Engineer 🗣️🇧🇷🇵🇹 Portuguese Required Azure View More Machine Learning Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Machine LearningArtificial IntelligenceModel Context ProtocolPrompt EngineeringRAG ImplementationToken OptimizationStructured Output ParsingHigh-Throughput APIsVector DatabasesAgentic Systems

Soft Skills

Cross-Functional CommunicationStakeholder EngagementWorkflow Efficiency Improvement