QA Engineer

• Perform QA reviews of TMS cases based on the quality rubric, ensuring compliance with established guidelines.
• Proactively seek opportunities to tackle challenging and impactful assignments
• Assist on 2LoD reviews and provide timely responses to findings
• Lead calibrations & office hours supporting other QA analysts
• Conduct root cause analysis on thematic issues
• Identify procedural gaps or inconsistencies and provide proposed solutions
• Conduct training of new QA and QC joiners along with validating their practice cases
• Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to enhance processes and workflows.
• Present QA findings, insights, and recommendations persuasively to inspire positive change via weekly metrics/dashboards
• Provide feedback on drafted procedures regarding areas of opportunity and how the procedures can be enhanced to increase clarity and consistent execution
• Support agents in addressing their queries on complex procedural requirements
• Undertake highly complex audits that have a substantial impact on Compliance Operations, showing your ability to navigate intricate challenges.
• Apply in-depth knowledge of regulatory requirements when reviewing unusual or complex cases/scenarios

Transaction Monitoring Compliance QA Analyst IV

Associate Quality Assurance Engineer – Hybrid, Flexible Options

Lead Software Quality Assurance Engineer – Hybrid, Flexible Options

QA Engineer

Quality Engineer

Senior QA Engineer, Platform & Partner Experience