Senior Product Manager, CX Automation

Coinbase

Senior Product Manager for Coinbase's CX Automation team, leading customer-facing support enhancements. Driving automation and customer satisfaction through AI integrations in remote USA role.

Posted 6/11/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $207,485 - $244,100 per yearWebsite

About the role

Key responsibilities & impact

Own the product roadmap and end-to-end delivery for chat, voice, and proactive support surfaces
Drive automation rate and CSAT improvements
Build AI-integrated capabilities across support surfaces
Partner with Engineering, CX Operations, Data Science, and Compliance
Shape P&L impact through tooling optimization and deprecation
Execute cross-functional delivery across Surfaces, Foundation, and Intelligence platform layers

Requirements

What you’ll need

7+ years of product management experience
Experience building or scaling AI-powered customer support products
Track record of defining and tracking success metrics across complex funnels
Demonstrated ability to work across multiple SaaS platforms
Experience partnering across multiple product groups and stakeholders
Utilizes generative AI responsibly

Benefits

Comp & perks

Total compensation may also include equity and bonus eligibility
medical, dental, vision, 401(k)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementAI-powered customer supportautomationsuccess metricsSaaS platformsgenerative AI

Soft Skills

cross-functional collaborationstakeholder management