Wear multiple hats of Customer Experience, CX Agent Experience and Technology leader to deliver secure, scalable and efficient compliance tools
Collaborate with third-party vendors to evaluate innovative solutions, driving build-vs-buy decisions
Build and manage an engineering team and guide the development of essential product features and underlying infrastructure
Coach your direct reports to have a positive impact on the organization and chart a fulfilling career path
Collaborate with engineers, designers, product managers, cross-org stakeholders and senior leadership to turn our vision into a tangible roadmap every quarter
Collaborate with Product and Engineering to break down complex projects into smaller pieces and iterate on their design and implementation
Be a thoughtful technical voice and support your team in making diligent architectural decisions
Work with our talent organization to source and hire engineers
Contribute to owning and delivering processes that drive engineering quality and meet engineering SLAs
Create an environment where innovative ideas are regularly generated, vetted, and transformed into action
Foresee potential issues before they arise and adapt approach to avoid adverse impact
Communicate across the company to technical and non-technical leaders with weekly and monthly program updates
Quickly distill complex technical themes so that an entry level, non-tech team member can understand them
Requirements
At least 5 years of experience in software engineering
At least 2 years of leading large distributed teams with technical leadership
You know what high quality code — and software engineering processes — look like and know how to foster an environment that creates them
Execution focused with an ability to navigate ambiguity
Ability to do both long term thinking and short term planning
Experience creating, delivering, and operating multi-tenanted, distributed systems at scale
Passion for human interface tools, ensuring they are efficient, effective, and enhance overall user experience
Passion for building an open financial system that brings the world together
Strong agile mindset, able to orchestrate technical resources in a resource challenged environment
Proven ability to build order out of chaos, with minimal guidance
Nice to have: previous experience at a fast paced, high growth stage internet/software company
Nice to have: Experience in integrations with 3rd Party vendor applications like Salesforce, Amazon Connect, Sprinklr and other Customer Service technologies
Benefits
target bonus
target equity
benefits (including medical, dental, vision and 401(k))
In-person participation and team/company offsites are required and attendance is supported
Reasonable accommodations for disabilities (contact accommodations[at]coinbase.com)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
customer experiencecollaborationcoachingcommunicationproblem-solvingadaptabilityexecution focuslong term thinkingshort term planningbuilding order out of chaos