Account Manager

• Own a revenue-carrying book and deliver sustained growth in portfolio revenue, net inflows, trading volume, and revenue retention.
• Accelerate adoption of relevant features and products (for example, Advanced Trade, recurring buys/DCA, staking/rewards where available and compliant) aligned to customer needs.
• Host targeted 1:1s, roundtables, webinars, or small events; ensure rigorous post-event follow-up and demonstrable ROI in funding, volume, and product attach.
• Proactively “horizon scan” the broader customer base to identify potential VIPs; run structured outreach cadences to convert them into managed relationships and incremental revenue.
• Build and execute data-driven commercial account plans: define goals, quantify opportunities, set quarterly targets, and run business reviews to track progress and adjust tactics.
• Monitor accounts for revenue-impacting signals (dormancy, deposit/payment failures, outflows, fee-tier thresholds) and intervene rapidly to protect or grow the relationship.
• Represent and advocate for customers internally; synthesize feedback and partner with Product, Operations, and Growth on experiments and lifecycle improvements with measurable uplift.
• Operate with strict compliance and risk discipline; adhere to BaFin, EU/MiCA, AML/KYC, and GDPR requirements; ensure communications are accurate and non-advisory.

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