Program Manager, AML Compliance
Coinbase
Cloud
Salary
💰 ₹1,488,400 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Conducting Quality Assurance audits on Transaction Monitoring alerts
- Auditing TMS and or KYC related activity to identify opportunities to improve TMS programmatic execution
- Procedural updates, creation and presentation of metrics, training of new analysts, conducting check and challenge reviews
- Provide insights through established feedback loops
- Complete weekly audit allocations on complex cases and perform weekly AoA allocations
- Provide a detailed overview of the errors identified in audits
- Root cause analysis and deep dive into operational procedures to find opportunities, themes, and knowledge gaps
- Identify process gaps and work with stakeholders within CX and financial crime to improve the process
- Provide regular QA insights, recommendations and feedback to Client Service Management
- Collaborate with internal support teams across Data Analytics, Operations teams, Financial Crime Compliance, and L&D
- Implement and or enhance QA rubrics and frameworks
- Utilize an in-depth understanding of metrics to drive data-driven recommendations
- Continuously add value through effective impact analysis, prioritization, project management and efficient execution of projects.
Requirements
- 4+ Years hands-on experience in executing QA, Audit, or Compliance Testing programs across a diverse range of financial services/products
- Experience in working across multiple AML systems and programs (e.g., experience in combinations of KYC, AML, EDD, TMS, and sanctions)
- Working knowledge of BSA/AML laws, regulations, and rules for financial services/products
- Track record of delivering work outcome to budget and meeting quality standards
- Experience in assisting, developing, and producing metrics and reporting
- Strong written/verbal communication, critical thinking, and problem-solving skills
- Highly-motivated, analytical, organized, innovative, and adaptive
- Multi-tasking ability, team-oriented, and a self-starter
- Proven ability to work collaboratively with global partners in other functional units
- Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary
- Ability to work with limited direction from management when situations occur
- Intermediate to advanced level in PowerPoint/Google Slides and Excel/Google Sheets
- Willing to relocate either to Bangalore/ Hyderabad if required.
- ACAMS certification (nice to have)
- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
- Experience in project management or analytics or quality assurance.
- Advanced degree in business, finance or legal
- Advanced understanding of Google apps, JIRA and Salesforce Service Cloud
