QA Engineer

• Complete weekly audit allocations in line with the existing procedures and grading standards
• Provide a detailed overview of the errors identified in audits.
• Root cause analysis, deep dive into our operational procedures to find opportunities, themes, and knowledge gaps to upskill team performance
• Identify process gaps and work with stakeholders within CX and Compliance to improve the process. Provide regular QA insights, recommendations and feedback to Client Service Management
• Collaborate with internal support teams across Data Analytics, Operations teams, Financial Crime Compliance, and L&amp;D to help launch or improve existing processes and workflow
• Implement and or enhance QA rubrics and frameworks.
• Utilize an in-depth understanding of metrics to drive data-driven recommendations
• Continuously add value through effective impact analysis, prioritization, project management and efficient execution of projects.

Compliance QA Analyst III

Supplier Quality Engineer II

Supplier Quality Engineer II