Supplier Quality Engineer II
Medtronic
Compliance QA Analyst III
Coinbase
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇪 Ireland
Visit company websiteSalary
💰 €56,700 per year
Job Level
Mid-LevelSenior
About the role
- Complete weekly audit allocations in line with the existing procedures and grading standards
- Provide a detailed overview of the errors identified in audits.
- Root cause analysis, deep dive into our operational procedures to find opportunities, themes, and knowledge gaps to upskill team performance
- Identify process gaps and work with stakeholders within CX and Compliance to improve the process. Provide regular QA insights, recommendations and feedback to Client Service Management
- Collaborate with internal support teams across Data Analytics, Operations teams, Financial Crime Compliance, and L&D to help launch or improve existing processes and workflow
- Implement and or enhance QA rubrics and frameworks.
- Utilize an in-depth understanding of metrics to drive data-driven recommendations
- Continuously add value through effective impact analysis, prioritization, project management and efficient execution of projects.
Requirements
- 4+ Years hands-on experience in Complaints support, Quality Assurance, or Compliance Testing programs across a diverse range of financial services/products
- Experience in working across multiple systems and programs (e.g., experience in combinations of Complaints, KYC, AML, TMS, and sanctions)
- Track record of delivering work outcome to budget and meeting quality standards
- Experience in assisting, developing, and producing metrics and reporting
- Strong written/verbal communication, critical thinking, and problem-solving skills
- Highly-motivated, analytical, organized, innovative, and adaptive
- Multi-tasking ability, team-oriented, and a self-starter
- Proven ability to work collaboratively with global partners in other functional units
- Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary
- Ability to work with limited direction from management when situations occur
- Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets
Benefits
- bonus eligibility
- equity eligibility
- benefits (including medical, dental, and vision)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Quality AssuranceCompliance TestingRoot Cause AnalysisData AnalysisMetrics DevelopmentProject ManagementImpact AnalysisProcess ImprovementAudit ProceduresGrading Standards
Soft skills
CommunicationCritical ThinkingProblem SolvingAnalyticalOrganizationalInnovativeAdaptiveTeam-orientedSelf-starterWork Ethic