Technical Support Manager

Cohu, Inc.

Technical Support Manager leading Cohu's Technical Support team to ensure customer satisfaction and team development. Collaborating with various departments to manage escalations and improve product quality.

Posted 7/13/2026full-timeCalifornia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Technical Support teams, ensuring effective collaboration across departments, and driving continuous improvement initiatives in the semiconductor industry. Proficient in resource management, technical sales, and customer issue resolution while maintaining a strong focus on quality and efficiency.

Highest-signal resume keywords

Technical Sales ExperienceTeam LeadershipElectrical/Electronics Engineering DegreeProblem-Solving SkillsKnowledge of Automation Components

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PID RegulationPLC ProgrammingCircuit Diagram InterpretationMotion ControlAutomation Equipment InstallationTechnical Report PreparationKPI ManagementBudget PlanningCustomer Issue ResolutionContinuous Improvement Methodologies

Soft Skills

Analytical SkillsInterpersonal SkillsEffective CommunicationAbility to Work Under PressureCommitment to Learning

Tools & Technologies

Cohu Quality ToolsOracleAutomation SoftwareElectrical DrawingsWork Instruction Tools

Certifications & Qualifications

ISO CertificationSarbox Compliance

Industry Keywords

Semiconductor Test IndustryTechnical SupportAutomationElectrical EngineeringCustomer Management

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Manage the COHU THG Technical Support team in line with the company objectives.
Guide the team to leverage their knowledge of products and customers to increase the effectiveness of pre-sales, post-sales and product management.
Ensure knowledge development of Technical Support Specialists to improve the team’s quality and efficiency in fulfilling their tasks.
Ensure escalations are managed and followed up within the required schedule.
To work in close collaboration with internal/ external such as Engineering, Operations, Indus, QA, Product Management, FSE, Sales, and customers.
Continuously improve Cohu products and work towards Zero Defects.
Responsible for the resource management and escalations of the Technical Support team.
Set-up and maintain the Technical Support team.
Plan and control Technical Support team budget.
Manage department’s KPIs.
Escalation contact (internal and external) for technical customer issues. Manage customer problems through to acceptable resolution. Escalate issues to senior management when appropriate.
Prepare and distribute regular reports documenting activities, events and action items.
Provide the system analysis of complex issues coming from external (typ. customer, FSE).
Bridge engineering, QA department, and field/ Sales by providing detailed information on the issues following Oracle or any other Cohu Quality tools.
Work closely with Product Management and Technical PreSales/ Sales Admin to close the loop between “after sales” and new projects/ developments.
Collaborate with engineering, manufacturing, QA department, and Indus on containment and preventive actions.
Define product improvements and align priorities.
Active participation in the drive for continuous improvement and Zero Defect of THG products.
Be part of the ECN process, generate Product Bulletins and organize distribution via the appropriate, defined tools.
Manage the global deployment of solutions to the field & manufacturing.
Ensure close loop communication with internal/ external (e.g. customer, sales, engineering, QA, manufacturing).
Organize efficient & effective structures and procedures for the team.
Organize regular One on One meetings with all Tech Support Managers/ Supervisors and Tech Support Specialists (direct reports only)- recommended once a week or once every 2 weeks.
Organize and lead performance reviews (P&DR) and merit reviews.
Organize high-level Service Training for FSE’s and customers.
Support department audits such as ISO/ Sarbox.
Support other departments by generating work instructions (DAQ/ FAQ/ IAQ etc.) that are related to Technical Support tasks. Work on continuous improvement of existing processes. Approve such instructions/ documents via the appropriate tool.
Define scope, staffing, job descriptions, schedule and micro process, the appropriate Team size, Tech Supports per product and join job application interviews.
Plan cross-training/ further education in cooperation with HR. Develop the team.
Generate a positive work attitude.
Any tasks that may be assigned from time to time.

Requirements

What you’ll need

BS or BA degree in Electrical/ Electronics/ Mechatronics Engineering or an equivalent combination of related education, training and experience.
Minimum of three years of relevant experience and success in working in a technical product or sales role with major or strategic customers (internal or external) in the semiconductor test industry. Experience in a technical sales, service, program management, engineering, or related role is required. Technical sales experience with back-end semiconductor equipment in a factory, with a supplier or as a user is required. At least two years of supervisory/leadership experience is required.
Relevant work experience in the electrical/ electronics field, must be able to read and understand circuit diagrams and electrical drawings.
Experience in PID regulation for position control, temperature control, PLC (Programmable logic Controllers) and electrical installations for automation equipment would be an advantage.
Knowledge in motion control, automation components like AC & DC motors, bus communication, sensors, cables & connectors, etc.
Exposure to automation or the semiconductor industry is an advantage.
Possess strong analytical, problem-solving, and interpersonal skills. Able to work both individually and as a team.
Effective English verbal and written communication skills, able to clearly convey information and ideas.
Hardworking and able to work under high pressure. Strong commitment to learning and continuous improvement.
Able to work during weekends, public holidays, and extended working hours as needed.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Cohu, Inc. Website LinkedIn All Job Openings 1001 - 5000 employees Cohu is a leading supplier of semiconductor test and inspection & metrology handlers, micro-electromechanical system (MEMS) test modules, test contactors, thermal sub-systems and semiconductor automated test equipment used by global semiconductor and electronics manufacturers and semiconductor test subcontractors. Our product portfolio is focused on increasing yield, reducing cost of test, and accelerating time-to-market. Technical Support Manager Job not on LinkedIn 🔥 1 hour ago 🏢🏡 null – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Oracle Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage the COHU THG Technical Support team in line with the company objectives.
Guide the team to leverage their knowledge of products and customers to increase the effectiveness of pre-sales, post-sales and product management.
Ensure knowledge development of Technical Support Specialists to improve the team’s quality and efficiency in fulfilling their tasks.
Ensure escalations are managed and followed up within the required schedule.
To work in close collaboration with internal/ external such as Engineering, Operations, Indus, QA, Product Management, FSE, Sales, and customers.
Continuously improve Cohu products and work towards Zero Defects.
Responsible for the resource management and escalations of the Technical Support team.
Set-up and maintain the Technical Support team.
Plan and control Technical Support team budget.
Manage department’s KPIs.
Escalation contact (internal and external) for technical customer issues. Manage customer problems through to acceptable resolution. Escalate issues to senior management when appropriate.
Prepare and distribute regular reports documenting activities, events and action items.
Provide the system analysis of complex issues coming from external (typ. customer, FSE).
Bridge engineering, QA department, and field/ Sales by providing detailed information on the issues following Oracle or any other Cohu Quality tools.
Work closely with Product Management and Technical PreSales/ Sales Admin to close the loop between “after sales” and new projects/ developments.
Collaborate with engineering, manufacturing, QA department, and Indus on containment and preventive actions.
Define product improvements and align priorities.
Active participation in the drive for continuous improvement and Zero Defect of THG products.
Be part of the ECN process, generate Product Bulletins and organize distribution via the appropriate, defined tools.
Manage the global deployment of solutions to the field & manufacturing.
Ensure close loop communication with internal/ external (e.g. customer, sales, engineering, QA, manufacturing).
Organize efficient & effective structures and procedures for the team.
Organize regular One on One meetings with all Tech Support Managers/ Supervisors and Tech Support Specialists (direct reports only)- recommended once a week or once every 2 weeks.
Organize and lead performance reviews (P&DR) and merit reviews.
Organize high-level Service Training for FSE’s and customers.
Support department audits such as ISO/ Sarbox.
Support other departments by generating work instructions (DAQ/ FAQ/ IAQ etc.) that are related to Technical Support tasks. Work on continuous improvement of existing processes. Approve such instructions/ documents via the appropriate tool.
Define scope, staffing, job descriptions, schedule and micro process, the appropriate Team size, Tech Supports per product and join job application interviews.
Plan cross-training/ further education in cooperation with HR. Develop the team.
Generate a positive work attitude.
Any tasks that may be assigned from time to time. 🎯 Requirements
BS or BA degree in Electrical/ Electronics/ Mechatronics Engineering or an equivalent combination of related education, training and experience.
Minimum of three years of relevant experience and success in working in a technical product or sales role with major or strategic customers (internal or external) in the semiconductor test industry. Experience in a technical sales, service, program management, engineering, or related role is required. Technical sales experience with back-end semiconductor equipment in a factory, with a supplier or as a user is required. At least two years of supervisory/leadership experience is required.
Relevant work experience in the electrical/ electronics field, must be able to read and understand circuit diagrams and electrical drawings.
Experience in PID regulation for position control, temperature control, PLC (Programmable logic Controllers) and electrical installations for automation equipment would be an advantage.
Knowledge in motion control, automation components like AC & DC motors, bus communication, sensors, cables & connectors, etc.
Exposure to automation or the semiconductor industry is an advantage.
Possess strong analytical, problem-solving, and interpersonal skills. Able to work both individually and as a team.
Effective English verbal and written communication skills, able to clearly convey information and ideas.
Hardworking and able to work under high pressure. Strong commitment to learning and continuous improvement.
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