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Cognixia

Intake Specialist

Cognixia

Intake Specialist managing inbound calls and conducting case intake for Employee Relations. Providing consultation and resolution for various HR-related inquiries primarily in a Call Center setting.

Posted 6/24/2026contractRemote • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Receive inbound calls and conduct case intake from a queue for 6-8 hours per day
  • Provide consultation on general policy questions, drive resolution for less complex cases
  • Identify cases requiring escalation and complete required documentation
  • Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed

Requirements

What you’ll need
  • Call Center experience, specifically intake
  • Working in case management systems
  • HR / ER experience

Benefits

Comp & perks
  • Endless opportunities to learn new technologies through in-house Training arm – Cognixia.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementdocumentation
Soft Skills
communicationproblem-solvingconsultation