ServiceNow Architect

Codvo.ai

ServiceNow Architect responsible for end-to-end architecture of ServiceNow platform for telecommunications. Collaboration with cross-functional teams and handling integrations for a 24/7 operations center.

Posted 6/19/2026full-timePune • 🇮🇳 IndiaSeniorLeadWebsite

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Hard Skills

ServiceNow architectureITSM migration designCMDB designCSDM designEvent ManagementService MappingDiscoveryIntegration architectureRESTSOAP

Soft Skills

technical point of contactcommunicationleadership

Tools & Technologies

IntegrationHubMID ServerNICE InContactGenesysAmazon Connect

Industry Keywords

enterprise softwareregulated environmentssecurity designACL design

Tech Stack

Tools & technologies

ITSMServiceNowSOAP

About the role

Key responsibilities & impact

Own the end-to-end ServiceNow architecture
Migration design off legacy ITSM
Translate operations requirements into a ServiceNow solution design
Run CMDB/CSDM design
Make build, buy, and configure decisions
Review Tech Lead and developer designs
Serve as technical point of contact to customer

Requirements

What you’ll need

10+ years in enterprise software
6+ years on ServiceNow as architect or lead architect
Deep ITOM: Event Management, Service Mapping, Discovery, and MID Server topology
CMDB and CSDM design at production scale
Experience with migration from legacy ITSM platform to ServiceNow
Integration architecture: IntegrationHub, REST/SOAP, MID Server
Contact center platform integration experience (NICE InContact, Genesys, or Amazon Connect)
Security and ACL design in regulated environments

Benefits

Comp & perks

Remote / hybrid work
24/7 support
Collaboration with cross-functional teams
Opportunities for professional development