ServiceNow Tech Lead

Codvo.ai

ServiceNow Tech Lead managing three developers to build the NOC platform. Involved in all aspects of development and integration for telecommunications operator's transition to ServiceNow.

Posted 6/19/2026full-timePune • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNow

About the role

Key responsibilities & impact

Lead a pod of three ServiceNow developers building the NOC platform.
Turn the architecture into working scoped apps, flows, and integrations — and stay hands-on in the code.
Break the architecture into stories for closed-loop ticketing, alarm correlation, and migration work; sequence them across the increment.
Build and review scoped applications, Flow Designer flows, business rules, and IntegrationHub spokes connecting ServiceNow to the lakehouse, contact center, and NeIO agent layer.
Own Event Management configuration: event rules, alert correlation, and mapping from network KPIs and alarm sources to troubleshooting guides and incidents.
Stand up ticket-quality checks: required-data validation, intake quality scoring, and auto-augmentation with site health.
Stand up Performance Analytics dashboards for real-time NOC views: operational health, KPI trends, and SLA posture.
Set the developer workflow: branching, update-set or pipeline strategy, code review, ATF tests, and definition of done.
Run the day-to-day of a three-developer pod: assign work, unblock the team, review every change, and keep delivery on the PI plan.
Stay hands-on — write the hard integrations and the reference patterns the team copies.
Work with the Architect on design and with customer data engineering leads on integration contracts.
Hold the quality bar through code review and ATF coverage; flag scope and timeline risk early.
A working developer pipeline: branching, review, and ATF in place.
First closed-loop story shipped to a test instance and demoed.
Reference patterns documented for the pod to reuse.

Requirements

What you’ll need

7+ years building software
4+ years hands-on ServiceNow development
Strong scripting: server-side and client-side JavaScript, Glide APIs, and scoped application development.
Flow Designer, IntegrationHub, REST integrations, and inbound/outbound event handling.
ITOM Event Management configuration, or equivalent alarm and event pipeline work.
Has led a small team and owned code review and delivery quality.
Remedy-to-ServiceNow migration experience.
Contact center platform integration (NICE InContact, Genesys, or Amazon Connect).
Databricks or REST-based data lakehouse integration experience.
ServiceNow AI: AI Agents, Now Assist, NASK skills, and grounding.
Integrating ServiceNow flows with external AI services via REST and webhooks.
ServiceNow Virtual Agent and NLU configuration for self-service deflection.
ServiceNow Knowledge Management module configuration.
Telecom or NOC domain; hands-on CMDB and CSDM.
CI/CD for ServiceNow: pipelines and automated testing.
CSA — Certified System Administrator CAD — Certified Application Developer
Preferred: CIS — ITOM Event Management CIS — CSM or ITSM

Benefits

Comp & perks

Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNow developmentJavaScriptGlide APIsFlow DesignerIntegrationHubREST integrationsITOM Event ManagementCI/CDscoped application developmentdata lakehouse integration

Soft Skills

team leadershipcode reviewdelivery qualityproblem-solvingcommunicationworkflow managementproject managementcollaborationmentoringquality assurance

Certifications

Certified System AdministratorCertified Application DeveloperITOM Event ManagementCSMITSM