Account Manager, Retail

codecentric Bosnia

Account Manager overseeing customer relationships in IT projects within the retail sector. Focused on client satisfaction and innovative software solutions in a hybrid work environment.

Posted 7/28/2026full-timeBerlin • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive sales experience in custom IT solutions, with a strong focus on account development and client acquisition in the retail sector. Proficient in negotiating contracts and fostering long-term relationships while utilizing AI tools to enhance efficiency and problem-solving.

Highest-signal resume keywords

Sales Experience for Custom IT SolutionsConsulting SkillsAccount DevelopmentContract NegotiationAI Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ManagementCustomer DevelopmentProject DeliveryContract NegotiationMarket Development

Soft Skills

EmpathyReliabilityCommunicationNetworkingOrganizational Skills

Tools & Technologies

AI ToolsBespoke Software Development

Industry Keywords

Retail SectorIndustrial ClientsMarket DevelopmentsCustomer SatisfactionFramework Agreements

About the role

Key responsibilities & impact

Account development for existing/focus customers & new client acquisition: Sales management and further development of our focus customers—particularly in the retail environment—as well as targeted acquisition of new clients for IT services around bespoke software development.
Projects & collaboration: Close cooperation with project owners during project delivery to ensure maximum customer satisfaction.
Market: Actively shape market development through events and collaboration with our business units.
Account & orchestration: Plan, control and implement activities for customer development by creating an account roadmap. Orchestrate customer-related activities internally across our business units and with external stakeholders at the client.
Contracts & tenders: Negotiate contracts, framework agreements and tenders across different commercial models (service contract / fixed-price contract).

Requirements

What you’ll need

You bring several years of sales experience for custom IT solutions and strong consulting skills.
You maintain an active network of customers and partners—networking comes naturally to you both externally and within the company.
You demonstrate empathy and reliability, inspire both customers and consultants, and communicate at eye level at all times.
You are familiar with the retail sector, have worked with industrial clients before, and are well versed in current market developments and topics driving the industry.
You ensure that new business is converted into long-term relationships and focus on growth and added value for your customers. At the same time you keep risks in view and are methodically well organized.
AI competence: You already use AI tools and technologies as a standard part of your daily work, for example to make processes more efficient, to structure complex problems, or to share knowledge quickly. You view AI not as a replacement but as a support to make your work more effective.

Benefits

Comp & perks

Company car: You will receive an electric company car for professional and private use to support your sales activities.
Own hardware & devices: Choose your computer from a selection of Mac and Lenovo laptops. You also choose your company phone. Both devices may be used privately.
Flexible working conditions & family friendliness: Trust-based working hours, hybrid working model, 30 days of vacation, special leave, the option to purchase additional vacation days, and Christmas and New Year's Eve off. You can also take a sabbatical or save time in a time-value account for special life phases such as retirement.
Childcare support is provided via HeyCare.
Open corporate culture: Trust instead of control, freedom to shape your role, knowledge sharing, participation in decisions, and a culture that embraces learning from mistakes.
Team & collaboration: You will work with motivated, clever colleagues who share knowledge, collaborate on solutions and support you in your work.
Well-being & health: We offer an Employee Assistance Program (EAP), health-promoting measures and coaching options to support you both professionally and personally.