Senior Business Manager – Complaints Strategy & Insights
Capital One
Pro Bono Manager
Coast to Coast Legal Aid of South Florida
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for building the foundation for CCLA’s new in-house private attorney involvement (PAI) and volunteer program, and sustaining current regional, collaborative pro bono programs, Collier and Broward Lawyers Care
- Recruit, train, support, and supervise volunteer attorneys and law student interns to handle clinics and individual cases
- Foster relationships with large law firms, law schools, the judiciary, and other legal organizations to develop long-term partnerships
- Facilitate CCLA’s Fridays with Friends, Legal Learning, and Legal Clinics on Facebook Live and YouTube
- Organize volunteer participation in legal clinics, events, and trainings
- Build and manage CCLA’s pro bono and volunteer programs, including subgrantee programs
- Monitor case activity, outreach, and reporting, address program issues, and track/report on pro bono activities
- Develop strategies, resources, and trainings to support volunteer attorneys and coordinate in-person and virtual legal clinics
- Provide guidance, mentorship, and legal support to volunteers and interns; assist units with attorney fee recovery where applicable
- Cultivate partnerships and explore co-counsel opportunities; attend unit meetings and statewide pro bono groups
- Track and report on metrics, ensure compliance with funder regulations, professional responsibility, and legal and ethical standards
- Assist with grant applications, create and submit annual PAI workplan, attend management meetings, maintain timekeeping in LegalServer, develop policies and procedures, and work with development/outreach to advance pro bono projects
Requirements
- Juris Doctor (JD) degree from an accredited law school
- Must be an attorney admitted to practice law in Florida and in good standing with The Florida Bar
- No prior action and/or disciplinary measure taken by the Florida Bar preferred
- Minimum of 3-5 years of legal experience, preferably in public interest law, pro bono coordination, or in CCLA practice areas
- Demonstrated experience in recruiting, managing, and mentoring attorneys, particularly in a pro bono or volunteer capacity
- Experience with project management, data collection and assessment, training, and volunteer program development
- Strong understanding of various substantive areas of law relevant to CCLA’s work
- Experience working with large law firms and coordinating complex litigation is highly desirable
- Reliable transportation as travel will be necessary, mainly local travel (mileage reimbursed), but may require non-local travel for events, conferences, meetings, and trainings
- Must pass a background check before employment begins due to funder requirements
