Act as the primary technical escalation point for complex operational issues, ensuring quick and effective resolutions.
Maintain and optimize critical systems, including SIEM platforms (e.g., Splunk, ELK, SumoLogic, Sentinel), Anti-Virus tools (Trend Micro Deep Security Manager, Microsoft Defender, Crowdstrike) and vulnerability management tools (e.g., Nessus, Qualys, Burp).
Monitor and improve the team’s use of automation and monitoring tools to drive operational efficiency.
Analyze and resolve system performance issues, ensuring compliance with security and operational standards.
Participate in incident response and post-mortem analysis to identify root causes and prevent recurrence.
Mentor and support the professional growth of engineers through training, feedback, and career development planning.
Assist with hiring, onboarding, and retention to ensure team stability and growth.
Oversee day-to-day delivery of security services, ensuring operational consistency and high-quality outcomes.
Track and optimize key metrics such as incident response times, operational efficiency, and compliance posture.
Develop and refine processes for incident response, vulnerability remediation, and compliance reporting.
Work with cross-functional teams, including consulting teams, SREs, and professional services teams, to improve service delivery.

Requirements

7+ years of hands-on experience in technical roles, such as engineering or operations.
Proven ability to manage operational processes and handle escalations.
Experience balancing individual contributor work with oversight.
Strong technical expertise with SIEM platforms (e.g., Splunk, ELK, SumoLogic) and vulnerability management tools (e.g., Nessus, Qualys, Burp).
Proven ability to troubleshoot and resolve complex technical issues in high-pressure environments.
Hands-on experience with cloud platforms (AWS, Azure, or GCP) and their associated security practices.
Solid understanding of security compliance frameworks (e.g., FedRAMP, SOC, HIPAA).
Ability to mentor and guide team members while contributing to technical solutions.
Strong written and verbal communication skills, particularly in documenting and sharing technical insights.
Familiarity with IT frameworks such as ITIL or TOGAF.
Basic experience with automation tools (e.g., Terraform, Ansible).
Experience with Anti Virus tools (e.g. Trend Micro DSM, Crowdstrike, Microsoft Defender)
Experience with Agile delivery practices or lightweight project management tools.
Certifications in cloud platforms (AWS, Azure, GCP) are or security tools (e.g., Splunk, Nessus) are preferred but not required.
Bachelor’s degree (four-year college or university) *or* a equivalent work experience.

Benefits

paid parental leave
flexible time off
certification and training reimbursement
digital mental health and wellbeing support membership
comprehensive insurance options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SIEM platformsvulnerability management toolscloud platformsautomation toolsincident responsetroubleshootingsecurity compliance frameworksAgile delivery practicesperformance analysisprocess development

Soft Skills

mentoringcommunicationteam managementproblem-solvingtrainingfeedbackcareer developmentcollaborationoperational oversighttechnical guidance

Certifications

AWS certificationAzure certificationGCP certificationSplunk certificationNessus certification