DevOps Engineer
Canals
AnsibleAWSCloudDockerGrafanaKubernetesPrometheusTerraform
Senior Technical Manager – Site Reliability Engineering
Coalfire
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $94,000 - $163,000 per year
Job Level
Senior
Tech Stack
AnsibleAWSAzureCloudGoogle Cloud PlatformTerraform
About the role
- Serve as the accountable party to provide client with an exceptional experience and assist clients with highly-technical and customer-focused service through direct interaction and recurring support.
- Rapid onboarding into a team to provide immediate impacts to direct reports and client projects.
- Ensure that the client Service Level Agreements (SLAs) are met related to availability, response, and posture.
- Work with Site Reliability and other Engineers, and supporting Teams to identify and raise awareness of impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses.
- Provide oversight and orchestrate key parties from Coalfire and client teams during escalations with a focus on expedited resolution.
- Responsible for measuring and driving operational excellence as well as benefits realization via key performance indicators (KPIs).
- Responsible for driving initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures.
- Influence the creation and maturity of internally-housed IaC to create project efficiency and reduce system inconsistencies.
- Assist in developing and promoting governance models supporting the consistent use of cloud technologies aligned to institutional strategies, policies, and regulatory compliance such as FedRAMP.
- Ensure that team members providing operational support understand client business drivers and strategies, architectures, cloud adoption roadmaps, and operating models.
- Prepare the team for regulatory compliance audit interviews and discussions with third-party audit organizations during client assessments, and be able to speak to control implementations.
- Own all facets of performance and career management for the team; providing mentorship, goal and project management, quality assurance, training, and day-to-day oversight.
- Participate in defining, planning, and documenting key Managed Services projects and initiatives, and track the progress of initiative outcomes against goals.
- Support the process of hiring and development of personnel to both fit current needs and also allow scalability with client growth.
Requirements
- Previous experience supporting clients from within a managed services organization
- Ticket management experience and delivery to SLAs
- Exampled relationship management and ability to work with C-Suite
- Strong experience with AWS, Azure, or GCP capabilities and services (cloud certifications preferred)
- Experience managing technical teams of 3-7 individuals
- Excellent communication, organizational, and problem-solving skills in a dynamic environment
- Effective documentation skills, to include technical diagrams and written descriptions
- Ability to work independently and as part of a team with professional attitude and demeanor
- Critical thinking, and ability to balance security requirements with mission needs
- Exampled ability to derive application and platform infrastructure requirements
- 4+ years of directly relevant systems engineering and architecture experience including requirements definition, architecture development, development of use cases and stories, and systems integration & test
- 3+ years of experience supporting cloud architecture, design, implementation, operations and automation in AWS
- 2+ years of experience with Infrastructure-as-Code and orchestration/automation tools such as Terraform and Ansible
- BS or above in related Information Technology field or equivalent combination of education and experience
Benefits
- paid parental leave
- flexible time off
- certification and training reimbursement
- digital mental health and wellbeing support membership
- comprehensive insurance options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AWSAzureGCPInfrastructure-as-CodeTerraformAnsiblesystems engineeringarchitecture developmentrequirements definitionsystems integration
Soft skills
communicationorganizationalproblem-solvingcritical thinkingrelationship managementmentorshipgoal managementteam collaborationindependenceprofessional demeanor
Certifications
cloud certificationsBS in Information Technology
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