Coalfire

Senior Technical Manager – Site Reliability Engineering

Coalfire

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $94,000 - $163,000 per year

Job Level

Senior

Tech Stack

AnsibleAWSAzureCloudGoogle Cloud PlatformTerraform

About the role

  • Serve as the accountable party to provide client with an exceptional experience and assist clients with highly-technical and customer-focused service through direct interaction and recurring support.
  • Rapid onboarding into a team to provide immediate impacts to direct reports and client projects.
  • Ensure that the client Service Level Agreements (SLAs) are met related to availability, response, and posture.
  • Work with Site Reliability and other Engineers, and supporting Teams to identify and raise awareness of impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses.
  • Provide oversight and orchestrate key parties from Coalfire and client teams during escalations with a focus on expedited resolution.
  • Responsible for measuring and driving operational excellence as well as benefits realization via key performance indicators (KPIs).
  • Responsible for driving initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures.
  • Influence the creation and maturity of internally-housed IaC to create project efficiency and reduce system inconsistencies.
  • Assist in developing and promoting governance models supporting the consistent use of cloud technologies aligned to institutional strategies, policies, and regulatory compliance such as FedRAMP.
  • Ensure that team members providing operational support understand client business drivers and strategies, architectures, cloud adoption roadmaps, and operating models.
  • Prepare the team for regulatory compliance audit interviews and discussions with third-party audit organizations during client assessments, and be able to speak to control implementations.
  • Own all facets of performance and career management for the team; providing mentorship, goal and project management, quality assurance, training, and day-to-day oversight.
  • Participate in defining, planning, and documenting key Managed Services projects and initiatives, and track the progress of initiative outcomes against goals.
  • Support the process of hiring and development of personnel to both fit current needs and also allow scalability with client growth.

Requirements

  • Previous experience supporting clients from within a managed services organization
  • Ticket management experience and delivery to SLAs
  • Exampled relationship management and ability to work with C-Suite
  • Strong experience with AWS, Azure, or GCP capabilities and services (cloud certifications preferred)
  • Experience managing technical teams of 3-7 individuals
  • Excellent communication, organizational, and problem-solving skills in a dynamic environment
  • Effective documentation skills, to include technical diagrams and written descriptions
  • Ability to work independently and as part of a team with professional attitude and demeanor
  • Critical thinking, and ability to balance security requirements with mission needs
  • Exampled ability to derive application and platform infrastructure requirements
  • 4+ years of directly relevant systems engineering and architecture experience including requirements definition, architecture development, development of use cases and stories, and systems integration & test
  • 3+ years of experience supporting cloud architecture, design, implementation, operations and automation in AWS
  • 2+ years of experience with Infrastructure-as-Code and orchestration/automation tools such as Terraform and Ansible
  • BS or above in related Information Technology field or equivalent combination of education and experience
Benefits
  • paid parental leave
  • flexible time off
  • certification and training reimbursement
  • digital mental health and wellbeing support membership
  • comprehensive insurance options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AWSAzureGCPInfrastructure-as-CodeTerraformAnsiblesystems engineeringarchitecture developmentrequirements definitionsystems integration
Soft skills
communicationorganizationalproblem-solvingcritical thinkingrelationship managementmentorshipgoal managementteam collaborationindependenceprofessional demeanor
Certifications
cloud certificationsBS in Information Technology