Customer Success Manager, French Speaking

CoachHub - The digital coaching platform

Customer Success Manager expanding French enterprise accounts for CoachHub’s digital coaching platform. Driving onboarding, adoption, ROI, renewals, and growth across Southern EMEA.

Posted 8/4/2026full-timeRemote • 🇪🇸 SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the client journey, focusing on onboarding, adoption, and value realization while leveraging data-driven insights to enhance client experiences. Proficient in aligning client strategies with organizational goals and facilitating effective communication across teams.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementData-Driven Problem SolvingExecutive PresenceProactive Business Acumen

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Journey ManagementSuccess Metrics DevelopmentCoaching Playbook CreationRetention Target AchievementGrowth Target Achievement

Soft Skills

Self-OrganizationComfort with AmbiguityEffective CommunicationCollaboration

Tools & Technologies

HR TechnologyLearning and Development Tools

Industry Keywords

Client ExperienceLeadership DevelopmentCoachingExecutive Business ReviewsC-Suite Engagement

About the role

Key responsibilities & impact

Own the full client journey from onboarding through adoption and value realization
Work closely with the sales partner to align client strategy and milestones
Build activation plans, define success metrics, and develop coaching playbooks
Make client value visible through data, stories, and results
Channel client feedback to Product and flag risks proactively
Coordinate across internal teams to deliver a strong client experience
Lead Executive Business Reviews, demonstrate ROI, surface growth opportunities, and influence senior stakeholders
Help clients integrate coaching into L&D programs, leadership initiatives, and transformation agendas through workshops, webinars, and one-on-one conversations
Share effective practices and support peers

Requirements

What you’ll need

At least 3 years in a Customer Success or Account Management role
Ideally experience in a technology-enabled services or HR tech environment
Track record of meeting retention and growth targets
Executive presence in C-suite and day-to-day program-lead conversations
Data-driven approach to problem-solving
Strong self-organization and comfort with ambiguity
Familiarity with HR, L&D, leadership development, or coaching is advantageous
Proactivity and business acumen
French-speaking capability implied by the role title and predominantly French client footprint

Benefits

Comp & perks

Access to your own certified coach
Access to AIMY™
Stretch opportunities that push you beyond your current role
Remote-first work
Flexible options
Wellbeing Days
Volunteering Day
Holidays above the legal minimum