Mortgage Operations Manager, Officer

CNB Bank

Mortgage Operations Manager ensuring efficient and compliant loan delivery for mortgage lending at CNB Bank. Leading operational oversight for Processing and Closing teams while focusing on quality control and regulatory adherence.

Posted 6/5/2026full-timeClearfield • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Oversee daily mortgage loan processing and closing operations
Monitor pipeline volume, workload distribution, and turnaround times to meet service level standards
Support quality control efforts by identifying trends, addressing defects, and implementing corrective actions
Support implementation of process improvements, workflow efficiencies, and system enhancements
Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives
Model respectful behavior and set clear expectations for others
Deliver consistent, high-quality service that builds trust and loyalty
Encourage diverse viewpoints and contributions in decision-making collaboration
Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results
A collaborative leadership style that empowers others and inspires creative, out-of-the box thinking
Strong business ethics and honest behaviors
Positively works with others to achieve shared goals and outcomes
A recognized and visible presence in serving our communities
Demonstrates accountability by owning underwriting decisions and ensuring accuracy, compliance, and quality outcomes
Applies creative thinking and forward-looking solutions to drive continuous improvement and adapt to evolving challenges
Reflects skill, good judgment, positive conduct, and personal responsibility for assigned areas
Seeks to implement and leverage services and technologies that create efficiencies.

Requirements

What you’ll need

A high school diploma or general education degree (GED) is required
5+ years of experience
Extensive knowledge of Regulatory requirements regarding TRID, ECOA, HMDA, RESPA
Ability to read, comprehend, and interpret documents
Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization
Ability to communicate to clients directly and effectively
Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use
Prior experience and proficiency of LOS systems such as Empower
Ability to add, subtract, multiply, and divide in all units of measure
Demonstrates advance mathematical aptitude to accurately calculate and analyze loan-to-value, debt-to-income ratios across a full range of loan types and borrower profiles
Applies strong financial analysis and judgement to assess risk, identify compensating factors, and support sound credit decisions within investor and regulatory guidelines.

Benefits

Comp & perks

Medical, Dental, Vision & Life Insurance
401K with company match
Paid Time Off & Recognized Holidays
Leave policies
Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
Employee Assistance Program
Employee Health & Wellness Program
Special Loan and Deposit Rates
Gradifi Student Loan Paydown Plan
Rewards & Recognition Programs and much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mortgage loan processingclosing operationsquality controlprocess improvementsworkflow efficienciesfinancial analysismathematical aptituderisk assessmentcredit decisionsRegulatory compliance

Soft Skills

interpersonal skillsprofessional communicationcollaborative leadershipcreative thinkingaccountabilitypositive influencetrust buildingcultural sensitivitydecision-making collaborationethical behavior