Mortgage Operations Manager

CNB Bank

Mortgage Operations Manager overseeing day-to-day processing and closing operations of mortgage lending function. Collaborating closely with Retail Mortgage Lending, Underwriting, and Compliance to ensure loan accuracy and regulatory adherence.

Posted 5/8/2026full-timeStroudsburg • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Oversee daily mortgage loan processing and closing operations
Monitor pipeline volume, workload distribution, and turnaround times to meet service level standards
Support quality control efforts by identifying trends, addressing defects, and implementing corrective actions
Support implementation of process improvements, workflow efficiencies, and system enhancements

Requirements

What you’ll need

A high school diploma or general education degree (GED) is required
5+ years of experience
Extensive knowledge of Regulatory requirements regarding TRID, ECOA, HMDA, RESPA
Ability to read, comprehend, and interpret documents
Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization
Ability to communicate to clients directly and effectively
Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use
Prior experience and proficiency of LOS systems such as Empower, including reviewing complete electronic loan files, tracking conditions, documenting underwriting decisions, and managing workflow efficiently
Ability to add, subtract, multiply, and divide in all units of measure
Demonstrates advance mathematical aptitude to accurately calculate and analyze loan-to-value, debt-to-income ratios across a full range of loan types and borrower profiles
Applies strong financial analysis and judgement to assess risk, identify compensating factors, and support sound credit decisions within investor and regulatory guidelines

Benefits

Comp & perks

Medical, Dental, Vision & Life Insurance
401K with company match
Paid Time Off & Recognized Holidays
Leave policies
Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
Employee Assistance Program
Employee Health & Wellness Program
Special Loan and Deposit Rates
Gradifi Student Loan Paydown Plan
Rewards & Recognition Programs and much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mortgage loan processingclosing operationsquality controlprocess improvementsworkflow efficienciesfinancial analysismathematical aptituderisk assessmentcredit decisionsregulatory compliance

Soft Skills

professional communicationinterpersonal skillseffective writingpublic speakingclient communicationdigital literacyanalytical skillsproblem-solvingattention to detailteam collaboration