Mortgage Operations Manager

CNB Bank

Mortgage Operations Manager overseeing day-to-day processing and closing operations for mortgage lending. Focusing on pipeline management, quality control, and regulatory adherence for efficient loan delivery.

Posted 5/8/2026full-timeErie • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Oversee daily mortgage loan processing and closing operations
Monitor pipeline volume, workload distribution, and turnaround times to meet service level standards
Support quality control efforts by identifying trends, addressing defects, and implementing corrective actions
Support implementation of process improvements, workflow efficiencies, and system enhancements
Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives
A collaborative leadership style that empowers others and inspires creative, out-of-the box thinking
Demonstrates accountability by owning underwriting decisions and ensuring accuracy, compliance, and quality outcomes
Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas.

Requirements

What you’ll need

A high school diploma or general education degree (GED) is required
5+ years of experience
Extensive knowledge of Regulatory requirements regarding TRID, ECOA, HMDA, RESPA
Ability to read, comprehend, and interpret documents
Professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization
Ability to effectively communicate to clients directly
Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use
Prior experience and proficiency of LOS systems such as Empower, including reviewing complete electronic loan files, tracking conditions, documenting underwriting decisions, and managing workflow efficiently
Ability to add, subtract, multiply, and divide in all units of measure
Demonstrates advance mathematical aptitude to accurately calculate and analyze loan-to-value, debt-to-income ratios across a full range of loan types and borrower profiles
Applies strong financial analysis and judgement to assess risk, identify compensating factors, and support sound credit decisions within investor and regulatory guidelines.

Benefits

Comp & perks

Medical, Dental, Vision & Life Insurance
401K with company match
Paid Time Off & Recognized Holidays
Leave policies
Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
Employee Assistance Program
Employee Health & Wellness Program
Special Loan and Deposit Rates
Gradifi Student Loan Paydown Plan
Rewards & Recognition Programs and much more! Eligibility requirements apply.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mortgage loan processingclosing operationsquality controlprocess improvementsworkflow efficienciesunderwriting decisionsfinancial analysismathematical aptituderisk assessmentcredit decisions

Soft Skills

collaborative leadershipaccountabilitypositive conductinterpersonal skillsprofessional communicationcreative thinkingjudgmentpersonal responsibilityrelationship buildingempathy

Certifications

high school diplomaGED