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Mortgage Business System Analyst
CNB BankMortgage Business System Analyst serving as liaison among Retail Mortgage Lending, Operations, Compliance, and Empower Administration. Responsibilities include requirements development and testing for mortgage systems.
About the role
Key responsibilities & impact- Serve as the primary liaison between Retail Mortgage Lending, Operations, Compliance, and Empower Administration.
- Responsible for Business Requirements Developments, Empower release planning, testing, compliant documentation, training updates related to release impacts and process changes, and workflow optimization.
- Develop Business Requirements Documents (BRDs).
- Maintain Empower release planner and coordinate schedules.
- Conduct impact analysis for system releases and product changes.
- Perform User Acceptance Testing (UAT).
- Update training materials and process guides.
- Maintain compliant documentation and disclosures.
- Maintain Wolters Kluwer release planner and coordinate schedules.
- Troubleshoot Empower issues and manage ticket resolutions.
- Collaborate with Empower Admin on system changes and testing.
Requirements
What you’ll need- 3-5 years mortgage lending or LOS experience
- Strong understanding of retail mortgage workflows.
- Experience with BRDs and performing user acceptance testing.
- Excellent communication skills are imperative.
- Preferred experience with Empower, Encompass, or Mortgagebot.
- A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred.
- A proven knowledge of retail and mortgage lending is required.
Benefits
Comp & perks- Medical, Dental, Vision & Life Insurance
- 401K with company match
- Paid Time Off & Recognized Holidays
- Leave policies
- Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
- Employee Assistance Program
- Employee Health & Wellness Program
- Special Loan and Deposit Rates
- Gradifi Student Loan Paydown Plan
- Rewards & Recognition Programs and much more! Eligibility requirements apply.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Business Requirements DevelopmentUser Acceptance TestingImpact AnalysisWorkflow OptimizationCompliant DocumentationTraining Material Updates
Soft Skills
Communication
Certifications
High School DiplomaGED