Mortgage Business System Analyst

CNB Bank

Mortgage Business System Analyst serving as liaison between Retail Mortgage Lending, Operations, Compliance, and Empower Administration. Responsible for business requirements, testing, and workflow optimization.

Posted 5/5/2026full-timeCleveland • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $132,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary liaison between Retail Mortgage Lending, Operations, Compliance, and Empower Administration.
Responsible for Business Requirements Developments, Empower release planning, testing, compliant documentation, training updates related to release impacts and or process changes, and workflow optimization.
Develop Business Requirements Documents (BRDs)
Maintain Empower release planner and coordinate schedules
Conduct impact analysis for system releases and product changes
Perform User Acceptance Testing (UAT)
Update training materials and process guides
Maintain compliant documentation and disclosures
Maintain Wolters Kluwer release planner and coordinate schedules
Troubleshoot Empower issues and manage ticket resolutions
Collaborate with Empower Admin on system changes and testing.

Requirements

What you’ll need

3-5 years mortgage lending or LOS experience
Strong understanding of retail mortgage workflows
Experience with BRDs and performing user acceptance testing
High school diploma or general education degree (GED) required, with related experience and secondary education preferred
A proven knowledge of retail and mortgage lending is required.
Ability to read, comprehend, and interpret documents
Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization.
Ability to communicate with clients directly and effectively.
Successful completion of required background checks is required.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to compute rate, ratio, and percentages.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to solve challenging problems involving several variables in a standardized situation.

Benefits

Comp & perks

Medical, Dental, Vision & Life Insurance
401K with company match
Paid Time Off & Recognized Holidays
Leave policies
Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
Employee Assistance Program
Employee Health & Wellness Program
Special Loan and Deposit Rates
Gradifi Student Loan Paydown Plan
Rewards & Recognition Programs and much more! Eligibility requirements apply.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Business Requirements DevelopmentUser Acceptance TestingImpact AnalysisWorkflow OptimizationCompliant DocumentationTraining Material UpdatesTroubleshootingMortgage LendingLOS ExperienceBRDs

Soft Skills

Professional CommunicationInterpersonal SkillsProblem SolvingAbility to Interpret DocumentsEffective CommunicationCollaborationOrganizational SkillsAttention to DetailAnalytical ThinkingClient Interaction