Mortgage Business System Analyst

CNB Bank

Mortgage Business System Analyst serving as a key liaison between Retail Mortgage Lending and Operations. Responsible for business requirements, testing, and documentation for process improvements.

Posted 5/5/2026full-timeBuffalo • New York • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $132,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary liaison between Retail Mortgage Lending, Operations, Compliance, and Empower Administration
Responsible for Business Requirements Developments, Empower release planning, testing, compliant documentation, training updates related to release impacts and or process changes, and workflow optimization
Develop Business Requirements Documents (BRDs)
Maintain Empower release planner and coordinate schedules
Conduct impact analysis for system releases and product changes
Perform User Acceptance Testing (UAT)
Update training materials and process guides
Maintain compliant documentation and disclosures
Maintain Wolters Kluwer release planner and coordinate schedules
Troubleshoot Empower issues and manage ticket resolutions
Collaborate with Empower Admin on system changes and testing

Requirements

What you’ll need

3-5 years mortgage lending or LOS experience
Strong understanding of retail mortgage workflows
Experience with BRDs and performing user acceptance testing
Excellent communication skills are imperative
Preferred experience with Empower, Encompass, or Mortgagebot

Benefits

Comp & perks

Medical, Dental, Vision & Life Insurance
401K with company match
Paid Time Off & Recognized Holidays
Leave policies
Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
Employee Assistance Program
Employee Health & Wellness Program
Special Loan and Deposit Rates
Gradifi Student Loan Paydown Plan
Rewards & Recognition Programs and much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Business Requirements DevelopmentUser Acceptance TestingImpact AnalysisWorkflow OptimizationCompliant DocumentationTraining Material Updates

Soft Skills

Communication