Support and Implementation Assistant – Payroll / Personnel

CMM Sistemas de Informação e Serviços Ltda

Support Assistant handling public management software in Brazil. Implementing systems and providing technical support with a focus on human resources.

Posted 6/27/2026full-timeBelo Horizonte • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Conduct in-person and remote trainings focused on the use of HR systems, payroll, electronic timekeeping and eSocial;
Support initial system implementations, accompanying team leads and more experienced consultants during travel;
Provide technical and functional (level 1) support, assisting clients with basic questions and inconsistencies;
Assist with system configuration and verification of records, payroll events and monthly routines (payroll closing, taxes and contributions, vacations, terminations and 13th salary);
Collaborate with other departments to ensure a positive and smooth client experience;
Be available for frequent travel as required by project needs.

Requirements

What you’ll need

Basic understanding of Personnel/HR routines: hiring, vacations, terminations, leaves, taxes/contributions and payroll;
Basic knowledge of Brazilian labor and social security legislation (CLT, FGTS, INSS, eSocial, DIRF and RAIS);
Familiarity with payroll calculations and interpretation of payroll events (earnings, deductions, bases and incidences);
Understanding of how eSocial operates and its periodic and non-periodic events;
Ability to analyze reports (spreadsheets, PDFs, XML) and interpret database information;
Basic Excel skills (filters, simple formulas, pivot tables) and basic database knowledge are advantages;
Attention to data consistency and integrations with accounting and finance.

Benefits

Comp & perks

Health insurance
Dental insurance
Career development plan
On-site cafeteria
Life insurance
Meal voucher
Transportation voucher
Profit sharing (PLR)
Day Off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HR systemspayrollelectronic timekeepingeSocialsystem configurationpayroll calculationsdata analysisExceldatabase knowledge

Soft Skills

collaborationclient experienceattention to detailcommunication