Virtual Assistant – Donor Relations, Communication Specialist

CME Group

Donor Relations & Communication Specialist nurturing meaningful connections with donors through personalized outreach, ensuring they feel valued and informed of the impact of their contributions.

Posted 5/14/2026full-time🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The Donor Relations & Communication Specialist serves as a vital bridge between our organization and our support community
This role is dedicated to nurturing meaningful connections with donors through personalized outreach, ensuring they feel valued and informed of the impact of their contributions
Provide both information and spiritual support to our partners

Requirements

What you’ll need

Execute strategic outbound calls to donors to express gratitude, report on mission milestones, and offer intercessory prayer, fostering a deep sense of community and partnership
Orchestrate email and SMS outreach, including the setup, scheduling, and management of automated follow-up sequences to ensure consistent donor engagement
Write personalized and thoughtful letters for donors to be sent via snail mail
Maintain and publish project progress reports to keep donors informed via the website and other relevant communication streams
Manage and respond to inquiries across various platforms, including email and social media, ensuring all correspondence is professional, timely, and mission-aligned
Maintain the integrity of the donor database by performing regular CRM data hygiene, ensuring all donor records, contact histories, and preferences are accurate and up-to-date
Conduct donor engagement activities during optimal windows across U.S. time zones to ensure high connectivity and respectful outreach
Utilize English and Spanish language skills to communicate effectively with a diverse donor base (as applicable)
Conduct donor surveys. Then, provide ongoing insights and performance reports by analyzing donor response on surveys, trends and engagement analytics to optimize outreach strategies
Provide versatile secretarial and administrative assistance as needed to support departmental operations and ensure organizational efficiency

Benefits

Comp & perks

Faith Commitment: Must be a member of the Seventh-day Adventist Church in regular standing
Linguistic Proficiency: Native-level fluency in English is required; conversational Spanish proficiency is highly preferred
Communication Excellence: Exceptional verbal and written communication skills, with the ability to convey empathy and gratitude authentically
Technical Savvy: Proficient in managing digital communications, including email systems and social media engagement tools
Operational Alignment: Ability to maintain a work schedule that aligns with standard U.S. business hours and optimal donor engagement times
Scheduling Flexibility: Amenable to ad hoc client meetings and demonstrates the flexibility to accommodate various time zones as needed to support global or domestic operations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRM data hygienedonor engagement activitiesautomated follow-up sequencesdonor surveysengagement analyticsproject progress reportspersonalized outreachletter writingemail outreachSMS outreach

Soft Skills

communicationinterpersonal skillsorganizational skillsprofessionalismtimelinesscommunity buildingspiritual supportpartnership developmentinsight analysisadministrative assistance