Principal Software Engineer
Twilio
GoPythonTypeScript
Director of Engineering Operations
Clover Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $210,000 - $260,000 per year
Job Level
Lead
Tech Stack
CloudOpen SourceSDLC
About the role
- Own coordination and facilitation of key standing forums (Tech Program Review, Post-Mortems, Technical Design Review Board, Engineering Culture Group): agendas, decisions, action tracking, follow-through
- Stand up programs for patents, standards tracking, bug bounty, and open source governance including invention disclosures, IP review, standards registry, bug bounty policy and intake, open source license compliance
- Ensure ongoing certification and compliance (HITRUST, SOC 2, HIPAA): control ownership, evidence collection, audit readiness, corrective action tracking, monitoring calendars
- Partner with Product, Customer, and Engineering leaders to define engineering health dashboards and a common metrics glossary
- Implement end-to-end reporting on DORA metrics, cycle time, defect escape rate, availability/SLOs, on-call health, and cost of service; ensure data quality and single source of truth
- Drive monthly/quarterly reviews to prioritize investments, remove bottlenecks, and improve reliability
- Serve as Engineering DRI for capitalization capture/process, R&D tax credits, and QI-related reporting in partnership with Finance/Tax
- Own engineering vendor lifecycle: selection, contracts, renewals, usage optimization, and Procurement liaison
- Assist with workforce planning: headcount tracking, hiring plan alignment, and budget vs. actuals
- Report on cloud spend; forecast infra/tooling budgets; implement tagging standards, chargebacks/showbacks, anomaly detection, and savings plans/commitments management
- Lead intra-team and cross-functional communications: staff updates, program newsletters, release/incident comms, decision memos, and exec readouts
- Plan and track cross-team initiatives (services↔monolith migrations, infra upgrades, AI adoption): charters, roadmaps, milestones, dependency management, stakeholder mapping, and change-management plans
- Represent SVP of Engineering in key forums; prepare briefing docs, pre-reads, decision frameworks; drive agendas and outcomes for offsites and exec syncs
- Build and mentor a high-performing EngOps/TPM function; define operating model, career ladders, hiring bar, and coaching rhythms
- Foster a culture of learning, psychological safety, and crafted execution; level up TPMs on operational excellence
Requirements
- 12+ years in engineering operations, program management, or related leadership roles within software/SaaS; track record operating at org scale
- Deep familiarity with engineering processes and best practices, incident/post-mortem culture, SDLC/reliability/SRE concepts, and robust change management
- Demonstrated success in putting together data-driven operating dashboards and reports (DORA, cycle time, quality & reliability, cost)
- Strong business and financial acumen (budgets/forecasting, unit economics, R&D credits, capitalization) and vendor management experience
- Experience with regulated environments and audits (HITRUST/SOC 2/HIPAA or similar)
- Excellent written/verbal communication; able to translate technical detail into crisp exec-level narratives and decisions
- Demonstrated people leadership: hiring, mentoring, performance management, and org design for EngOps/TPM
Benefits
- Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities.
- Performance-based bonus program
- 401k matching
- Regular compensation reviews
- Comprehensive medical, dental, and vision coverage
- No-Meeting Fridays
- Monthly company holidays
- Access to mental health resources
- Generous flexible time-off policy
- Remote-first culture enabling collaboration with global teams
- Learning programs and mentorship
- Professional development funding
- Regular performance feedback and reviews
- Employee Stock Purchase Plan (ESPP)
- Reimbursement for office setup expenses
- Monthly cell phone & internet stipend
- Paid parental leave for all new parents
- And much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
engineering operationsprogram managementdata-driven operating dashboardsDORA metricsincident managementchange managementvendor managementbudget forecastingcapitalization captureR&D tax credits
Soft skills
written communicationverbal communicationpeople leadershipmentoringperformance managementorganizational designcross-functional communicationfacilitationcoachingpsychological safety
Certifications
HITRUSTSOC 2HIPAA
