Technical Solution Manager

Clover Health

Technical Solution Manager overseeing onboarding and technical support for healthcare clients. Collaborating across teams to enhance the use of a primary care tool at Counterpart Health.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $134,000 - $175,000 per yearWebsite

About the role

Key responsibilities & impact

Lead end-to-end technical onboarding for new customers, including data integrations, EHR configurations, and platform setup, ensuring launches are on time and technically sound
Serve as the primary technical account manager for a portfolio of enterprise customers post-launch, proactively surfacing and resolving technical issues before they impact care delivery
Partner cross-functionally with Engineering, Product, Data, and Customer Integrations teams to represent customer needs and influence how we build and deliver
Define and refine scalable onboarding playbooks and technical documentation that improve delivery consistency as the customer base grows
Navigate complex, multi-stakeholder relationships — coordinating across clinical, IT, and operational contacts at customer organizations and across internal teams

Requirements

What you’ll need

You have 5–8 years of experience in technical implementation, solutions engineering, technical account management, or a closely related field
You've led data integrations or EHR implementations in healthcare settings — strong understanding of HL7, FHIR, C-CDA, or similar standards
You're equally comfortable in a customer-facing meeting and a technical architecture discussion, and can translate fluently between clinical, operational, and engineering stakeholders
You take ownership end-to-end — you don't wait for someone else to spot the risk, write the escalation path, or build the playbook
You thrive in ambiguity and build structure where none exists.

Benefits

Comp & perks

Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Additional Perks: Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
Reimbursement for office setup expenses
Monthly cell phone & internet stipend
Remote-first culture, enabling collaboration with global teams
Paid parental leave for all new parents
And much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data integrationsEHR configurationstechnical onboardingtechnical account managementsolutions engineeringHL7FHIRC-CDA

Soft Skills

customer-facing communicationstakeholder managementproblem-solvingownershipadaptabilitycross-functional collaboration