Chargeback Analyst

CloudWalk, Inc.

Chargeback Analyst focusing on transaction disputes and fraud detection for CloudWalk. Collaborating with various teams to enhance dispute resolution using AI-driven tools.

Posted 7/1/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Analyze disputes and chargeback workflows to determine the appropriate action
Conduct end-to-end investigations: transaction timeline, evidence, money flow, and root cause analysis
Build and review representment/defense cases — clear, well-documented, and win-focused
Analyze data to identify patterns, fraud signals, and process gaps worth addressing
Use (and help improve) our AI and automation tools to resolve disputes faster and more intelligently
Collaborate with teams across CloudWalk (Risk, Compliance, Product, Data, Engineering)

Requirements

What you’ll need

Comfortable using LLMs and AI tools in your daily work — and curious about agent frameworks (LangChain, Mastra, etc.)
Some coding/scripting familiarity (reading code, SQL, light automation) — you don’t need to be an engineer
Strong analytical thinking and curiosity ("why did this happen?" is your default mode)
Problem-solver mindset and a strong desire to learn (new challenges daily)
Attention to detail and the ability to prioritize a busy queue
Excellent writing for case summaries, dispute defenses, and Slack updates
Clear communication in threads, huddles, and DMs
Ownership mindset — you identify what’s broken, propose better approaches, and drive decisions, not just execute
High integrity and discretion with sensitive financial data

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account CloudWalk, Inc. Website LinkedIn All Job Openings 201 - 500 employees 💳 Fintech 🤖 Artificial Intelligence 💰 $150M Series C on 2021-11 Fintech
Blockchain
Artificial Intelligence CloudWalk, Inc. is focused on revolutionizing the payments industry by democratizing financial services and empowering entrepreneurs through innovative solutions. Their mission is to create a fair and technologically advanced payment network on Earth and beyond. Utilizing AI and blockchain, CloudWalk offers products such as InfinitePay, a financial platform serving businesses in Brazil, and JIM, an instant payment system in the US. Stratus, their high-performance blockchain, supports global payment networks. CloudWalk emphasizes customer engagement and disruptive economic models to transform how merchants sell and profit. Chargeback Analyst Job not on LinkedIn 🔥 56 minutes ago 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Analyze disputes and chargeback workflows to determine the appropriate action
Conduct end-to-end investigations: transaction timeline, evidence, money flow, and root cause analysis
Build and review representment/defense cases — clear, well-documented, and win-focused
Analyze data to identify patterns, fraud signals, and process gaps worth addressing
Use (and help improve) our AI and automation tools to resolve disputes faster and more intelligently
Collaborate with teams across CloudWalk (Risk, Compliance, Product, Data, Engineering) 🎯 Requirements
Comfortable using LLMs and AI tools in your daily work — and curious about agent frameworks (LangChain, Mastra, etc.)
Some coding/scripting familiarity (reading code, SQL, light automation) — you don’t need to be an engineer
Strong analytical thinking and curiosity ("why did this happen?" is your default mode)
Problem-solver mindset and a strong desire to learn (new challenges daily)
Attention to detail and the ability to prioritize a busy queue
Excellent writing for case summaries, dispute defenses, and Slack updates
Clear communication in threads, huddles, and DMs
Ownership mindset — you identify what’s broken, propose better approaches, and drive decisions, not just execute
High integrity and discretion with sensitive financial data Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Workday Adaptive Analyst 🔥 2 hours ago G-P 1001 - 5000 👥 HR Tech 📋 Compliance ☁️ SaaS Website LinkedIn All Job Openings Workday Adaptive Analyst managing financial modeling and overseeing data integration for a SaaS platform. Collaborating with Finance and Technology to optimize budgeting and forecasting tools. 🇧🇷 Brazil – Remote 💵 R$149.6k - R$187k / year ⏰ Full Time 🟠 Senior 🧐 Analyst Tax Analyst 🔥 3 hours ago VISTRA 5001 - 10000 🤝 B2B 💸 Finance Website LinkedIn All Job Openings Analista Fiscal executing tax routines for the company including reporting and compliance. Collaborating with management and analyzing legislation impact. 🇧🇷 Brazil – Remote 💵 R$4.5k / month 💰 Series unknown on 2004-02 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst 🗣️🇧🇷🇵🇹 Portuguese Required Analista Contábil 🔥 11 hours ago ARA Group Soluções Corporativas 2 - 10 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Analista Contábil managing accounting and fiscal activities for ARA GROUP, coordinating financial reports and supporting internal audits. Opportunity for professional growth while working in a flexible environment. 🇧🇷 Brazil – Remote 💵 R$4k - R$5k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst 🗣️🇧🇷🇵🇹 Portuguese Required 🗣️🇪🇸 Spanish Required Process Analyst II 🔥 12 hours ago Experian 10,000+ employees 🤖 Artificial Intelligence 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Analista de Processos II improving operations at Experian through process development and analysis. Collaborating across teams to ensure project execution and risk mitigation within set goals. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst 🗣️🇧🇷🇵🇹 Portuguese Required Mid-level MDR Analyst – Technical Focal Point 🔥 14 hours ago SEK Security Ecosystem Knowledge 501 - 1000 🔒 Cybersecurity 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Analista de MDR Pleno como ponto focal técnico atuando no SOC da SEK. Responsável por investigações de incidentes e comunicação com clientes em cibersegurança. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst 🗣️🇧🇷🇵🇹 Portuguese Required View More Analyst Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisSQLCoding FamiliarityRoot Cause AnalysisProcess Improvement

Soft Skills

Analytical ThinkingAttention to DetailProblem-Solving MindsetClear CommunicationOwnership Mindset