Customer Support Team Lead
Clipboard
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $110,000 per year
Job Level
Senior
About the role
- Closely monitoring agent performance
- Providing frequent coaching to agents
- Occasionally handling angry customer escalations
- Ensure schedule adherence by agents
- Maintaining coaching logs and providing regular feedback
- Comfortably navigate our support environment
- Listen to team members’ feedback and resolve conflicts
- Initiate consequence management steps
- Delegate tasks to high potential team members
- Suggest and lead team building activities
Requirements
- +2 years of coaching experience
- +2 years of management experience
- +2 years of customer service experience
- Excellent communication skills
- Strong problem-solving abilities
- Ability to thrive under pressure
- Experience in setting and achieving SMART goals
- Adaptability and flexibility
- Strong product and process knowledge
- Customer-centric mindset
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
coachingmanagementcustomer servicecommunicationproblem-solvingadaptabilityflexibilityteam buildingconflict resolutioncustomer-centric mindset