Billing Representative
Clipboard
full-time
Posted on:
Location Type: Remote
Location: Remote • 🌎 Anywhere in the World
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Monitor accounts to identify outstanding debts
- Review previous data for each debt or bill
- Call and email accounts payable contacts, administrators, and others as needed to ask about their overdue payments and upcoming dues
- Identify the root cause of non-payment
- Resolve billing concerns
- Report on collections update and accounts receivable status
- Communicate with the sales department to maintain accurate and updated information on client contract and other information
- Maintain a logs of calls and record any payment updates from the customer
- Receive new workplace assignments to start contacting the customer to set the relationship up for success, including simply introducing yourself and collect the right information
- Identify critical accounts and endorse them to managers as needed for proper escalatory measures
- Build relationships with the workplaces (properly set expectations about our billing policy, explain NET & Dispute Terms, etc.)
- Build out SMART action plans for delinquent accounts
- Aim to have a 95% collection rate on a quarterly basis
Requirements
- Professional and clear communication (verbal and written)
- High attention to detail
- Comfortable with math and data
- Strong judgment in customer-facing decisions and live interactions
- Mileage for feedback (high "coachability")
- Ability to build relationships with customers
- General professional hygiene (e.g., always on time, follows through on commitments, etc.)
- Active listening
- Negotiating skills
- Patience and stress management
- Problem-solving and critical thinking skills
- Quick adaptability to changes
- Preferred: experience with Google Drive suite, Slack, Salesforce, soft phone softwares like Amazon Connect
- Generally, it's expected you can adapt to changes in technology
Benefits
- 100% Remote – Always. Work from anywhere in the world.
- Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
- A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
- Opportunity to make a significant impact with our workplace customers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiscollections managementbilling resolutionaccount monitoringpayment trackingSMART action plansnegotiationproblem-solvingcritical thinkingmath skills
Soft skills
professional communicationattention to detailcustomer relationship buildingactive listeningjudgmentcoachabilitypatiencestress managementadaptabilitytime management