Clinch

Client Experience Manager

Clinch

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $50,000 - $125,000 per year

About the role

  • Cultivate a client experience mindset, understanding what it means for a client to be successful and guiding both the Clinch team and clients toward achieving success.
  • Translate client business objectives into Clinch solutions, aligning the platform's capabilities with client needs.
  • Identify opportunities and threats in client campaigns and immediately take appropriate action to maximize positive outcomes and mitigate risks.
  • Provide oversight and guidance on client campaigns to ensure they lead to success and meet client objectives.
  • Educate and train clients on how to effectively use the Clinch platform, empowering them to leverage its features and capabilities.
  • Demonstrate a deep understanding of the Clinch platform and its functionalities, using this knowledge to optimize client strategies and outcomes.
  • Apply a strategic mindset to develop innovative approaches and solutions that drive client success and generate business growth.
  • Continuously optimize client learning by identifying areas for improvement and implementing relevant strategies and initiatives.
  • Foster strong relationships with clients, serving as a trusted advisor and building long-term partnerships.

Requirements

  • Strong client experience mindset, with the ability to understand and guide clients toward achieving success.
  • 2 or more year of DCO, Ad-Tech Ad-Ops or Ad-Server experience.
  • Proven experience in translating client business objectives into actionable solutions.
  • Ability to identify opportunities and threats and take prompt action with a sense of urgency.
  • Campaign oversight experience, ensuring that client campaigns lead to success.
  • Proficient in teaching clients how to use platforms effectively, delivering training and support as needed.
  • Deep understanding of the Clinch platform and its functionalities.
  • Strategic mindset, with the ability to develop innovative approaches and solutions.
  • Passion for continuous learning and optimization, keeping up-to-date with industry trends and best practices.
Benefits
  • Unlimited PTO
  • Medical, Dental, & Vision plans
  • 401K with matching
  • Stipend reimbursements (mobile phone service, gym membership, and pet insurance)
  • Flexible work schedule
  • Team Happy Hours, Outings (virtual and in-person), great office culture + much more!
  • Employees receive a complimentary Grubhub+ Membership! Enjoy unlimited $0 delivery fees with Grubhub+ restaurants.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
DCOAd-TechAd-OpsAd-Serverclient business objectivescampaign oversighttraining and supportClinch platformstrategic mindsetcontinuous learning
Soft Skills
client experience mindsetguiding clientsidentifying opportunities and threatssense of urgencybuilding long-term partnershipstrusted advisorinnovative approachesoptimizing client strategiesfostering relationshipseducating clients