Founding Account Manager

Clera

Founding Account Manager in a fast-growing fintech startup managing client relationships and driving revenue. Building Account Management from the ground up while leading cross-functional collaborations and global travel.

Posted 8/3/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $150,000 - $230,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in building and scaling Account Management functions, with a strong focus on customer onboarding, upsell strategies, and KPI-driven success metrics. Proven ability to manage complex stakeholder environments and drive revenue growth through effective customer relationship management.

Highest-signal resume keywords

Account Management Function DevelopmentProject Management in Multi-Stakeholder EnvironmentsCustomer Relationship ManagementGo-To-Market (GTM) StrategiesAutomation and Scalable Processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI DevelopmentCustomer OnboardingUpsell Strategy DesignRevenue Ramp ManagementProcess Automation

Soft Skills

Relationship BuildingCross-Functional CoordinationStakeholder Management

Industry Keywords

Commercial OperationsFast-Paced Startup ExperienceC-Suite EngagementGlobal Travel

About the role

Key responsibilities & impact

Build and scale the Account Management function from the ground up — defining processes, KPIs, and success criteria.
Lead customer onboarding and integrations post-contract signature, coordinating across product, operations, and compliance.
Own day-to-day customer relationships to accelerate revenue ramp, surface product feedback, and prevent churn.
Design and execute upsell strategies; coordinate new product launches with cross-functional teams.
Project-manage complex, senior stakeholder environments — including CEOs, founders, and shareholders at customer organizations.
Establish repeatable processes and automation to reduce manual work and increase scalability.
Feed customer insights directly into the product roadmap to shape prioritization and enhancements.
Travel globally across the US, Europe, APAC, and LATAM to support customers and drive relationships.

Requirements

What you’ll need

Genuine, proven interest in go-to-market (GTM) strategies and commercial operations — this is a dealbreaker.
Experience as a Consultant, Chief of Staff, or Finance Associate at a fast-paced startup.
Strong project management track record in complex, multi-stakeholder environments.
Demonstrated ability to manage customer relationships end-to-end to drive revenue ramp and reduce churn.
Experience building and scaling an Account Management function, including onboarding, upsell motions, and KPI-based success metrics.
Comfort managing senior audiences including C-suite executives, founders, and investors.
Systems-first mentality with a bias for automation and scalable, repeatable processes.
Willingness and ability to travel globally (US, Europe, APAC, LATAM).

Benefits

Comp & perks

Visa sponsorship is available.