Founding Operations – Customer Success Manager

Clera

Founding Operations & Customer Success Manager supporting B2B clients in an AI-focused B2B SaaS company. Onboarding clients and refining processes in a fast-growing startup environment.

Posted 8/1/2026full-timeMunich • 🇩🇪 GermanyJunior💰 €70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client onboarding and relationship management within a B2B SaaS environment, with strong communication skills and a proactive approach to client success. Proficient in both German and English, capable of translating client needs into actionable product feedback.

Highest-signal resume keywords

Client OnboardingB2B SaaS ExperienceFluency in German and EnglishStrong Communication SkillsClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Proactive MindsetOrganizational Skills

Tools & Technologies

AI-Focused SaaS ProductsContent-Engine SaaS Products

Industry Keywords

Customer SuccessOperationsStartup EnvironmentClient FeedbackConsulting Firm Experience

About the role

Key responsibilities & impact

Own the end-to-end onboarding experience for new B2B clients, ensuring a smooth and value-driven start
Serve as the primary point of contact for a growing portfolio of clients, building strong relationships and driving retention
Identify client needs and translate them into actionable product feedback for the founding team
Develop and refine scalable processes for client communication, reporting, and success tracking
Collaborate closely with the founders on operations, tooling, and internal workflows as the company scales
Support upsell and expansion conversations by demonstrating product value and understanding client goals

Requirements

What you’ll need

0–2 years of experience in customer success, operations, or a startup environment with a focus on onboarding and supporting B2B SaaS clients
Full professional fluency in both German and English
A proactive, ownership-driven mindset — comfortable in an early-stage environment where processes are still being built
Strong communication and organisational skills, with an ability to manage multiple client relationships simultaneously
Familiarity with AI-focused or content-engine SaaS products (e.g. AEO, GEO, or SEO tooling) (Nice to have)
Experience translating client feedback into concrete product improvement requests (Nice to have)
Background at a consulting firm, growth-stage startup, or tech company in a client-facing role (Nice to have)

Benefits

Comp & perks

Equity: 0.25–0.75% VSOP (virtual stock options), depending on profile and experience
Visa sponsorship: Not available