Client Success Manager

ClearOne Advantage

Client Success Manager leading a team to ensure excellent client experience while driving performance goals and implementing service improvements. Reports to the Director of Client Success.

Posted 6/12/2026full-timeRemote • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Lead, coach, and develop a team of client specialists
Set clear expectations and drive accountability through observations and performance management
Build a culture of motivation, empowerment, and continuous improvement
Champion an excellent client experience across every team interaction
Take ownership of client issues and drive strategic, complete resolutions
Build client loyalty and retention throughout the program lifecycle
Develop and implement service procedures that improve the client experience and drive revenue
Deliver and exceed performance goals and key metrics
Analyze data and evaluate results to build action plans for improvement or sustained performance
Prepare and present biweekly team performance decks and participate in monthly and quarterly business reviews
Monitor schedules, resources, and operational priorities to maintain quality and efficiency
Drive change and adaptability within the team with clarity and enthusiasm
Implement strategic processes that improve service quality and support company priorities
Collaborate with internal and external stakeholders at the director level and above

Requirements

What you’ll need

Proven experience as a customer service manager or team lead in a related field
Experience with customer service software, CRM systems, and operational tools
Experience managing or working alongside BPO teams strongly preferred
Ability to create and present executive-level performance updates
Experience leading remote teams across multiple time zones
Strategic thinker with strong interpersonal skills and the ability to lead in a fast-paced environment
Strong written and verbal communication skills across all levels of the organization
Bachelor's degree or related field preferred; relevant experience considered equally

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account ClearOne Advantage Website LinkedIn All Job Openings 501 - 1000 employees Founded 2008 💸 Finance 👥 B2C 💳 Fintech 💰 $1.5M Seed Round on 2014-06 Finance
B2C
Fintech ClearOne Advantage is a debt settlement company dedicated to helping individuals find relief from burdensome debt. The company offers a range of services including debt settlement, debt consolidation, credit counseling, and debt management. Their goal is to help clients achieve financial independence by creating personalized plans that fit their budget and help save money. ClearOne Advantage supports clients through every step of the debt resolution process, emphasizing transparency and providing resources to improve financial literacy. The company does not charge upfront fees, and fees are only collected after a successful debt settlement has been achieved. With a strong customer service focus, ClearOne Advantage aims to be a trusted partner for clients looking to resolve their debt issues and regain financial control. Client Success Manager 🔥 26 minutes ago 🌵 Arizona – Remote 💵 $55k - $75k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead, coach, and develop a team of client specialists
Set clear expectations and drive accountability through observations and performance management
Build a culture of motivation, empowerment, and continuous improvement
Champion an excellent client experience across every team interaction
Take ownership of client issues and drive strategic, complete resolutions
Build client loyalty and retention throughout the program lifecycle
Develop and implement service procedures that improve the client experience and drive revenue
Deliver and exceed performance goals and key metrics
Analyze data and evaluate results to build action plans for improvement or sustained performance
Prepare and present biweekly team performance decks and participate in monthly and quarterly business reviews
Monitor schedules, resources, and operational priorities to maintain quality and efficiency
Drive change and adaptability within the team with clarity and enthusiasm
Implement strategic processes that improve service quality and support company priorities
Collaborate with internal and external stakeholders at the director level and above 🎯 Requirements
Proven experience as a customer service manager or team lead in a related field
Experience with customer service software, CRM systems, and operational tools
Experience managing or working alongside BPO teams strongly preferred
Ability to create and present executive-level performance updates
Experience leading remote teams across multiple time zones
Strategic thinker with strong interpersonal skills and the ability to lead in a fast-paced environment
Strong written and verbal communication skills across all levels of the organization
Bachelor's degree or related field preferred; relevant experience considered equally Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Coordinator – CRM 🔥 2 hours ago The Leaflet 11 - 50 🔌 API Website LinkedIn All Job Openings Senior Coordinator - CRM driving online casino growth by executing campaigns across channels. Collaborating cross-functionally while optimizing player engagement and promotional operation. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🏆 Customer Success Coordinator, CRM 🔥 2 hours ago The Leaflet 11 - 50 🔌 API Website LinkedIn All Job Openings CRM Coordinator supporting CRM campaigns for Hard Rock Digital's online casino operations. Engaging players through various promotional channels while collaborating with cross-functional teams. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Senior Trial Success Manager 🔥 2 hours ago Samsara 1001 - 5000 🏢 Enterprise 🚗 Transport 🔐 Security Website LinkedIn All Job Openings Senior Trial Success Manager supporting enterprise trial execution to drive customer success for Samsara technology solutions. Key role in managing relationships and ensuring successful trial outcomes with prospects. 🇺🇸 United States – Remote 💵 $102k - $154.3k / year 💰 Seed Round on 2014-08 ⏰ Full Time 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Strategic Customer Success Manager 🔥 5 hours ago UVeye 51 - 200 🔐 Security Website LinkedIn All Job Openings Strategic Customer Success Manager leading enterprise partnerships in automotive SaaS. Drive measurable outcomes, influence operations, and develop scalable strategies across multiple dealer groups. 🇺🇸 United States – Remote 💵 $110k - $130k / year ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success Customer Success Executive 🔥 5 hours ago Ping Identity 1001 - 5000 🔒 Cybersecurity ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Customer Success Executive at Ping Identity managing complex customer challenges and leading strategic conversations. Responsible for adoption, advocacy, and providing technical insights for clients. 🇺🇸 United States – Remote 💵 $131k - $142k / year 💰 $35M Series F - Ping Identity on 2014-09 ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer service managementperformance managementdata analysisservice procedure developmentstrategic process implementationexecutive-level presentationBPO team managementremote team leadership

Soft Skills

leadershipcoachingmotivationempowermentcontinuous improvementclient experience advocacyaccountabilityinterpersonal skillscommunication skillsadaptability