CleanSlate Technology Group

IT Analyst

CleanSlate Technology Group

full-time

Posted on:

Location Type: Hybrid

Location: Carmel • United States

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Job Level

Junior

About the role

  • Serve as the first-line technical support to CleanSlate users to best resolve technical issues.
  • Provide end-user guidance aligning with CleanSlate’s policies and values.
  • Manage hardware assets through their tier lifecycle and maintain system updates to meet security and user requirements.
  • Oversee daily operational health and maintenance tasks.
  • Retain accurate records, procedures, and training documentation.
  • Escalate issues to management when necessary.
  • Troubleshoot and diagnose user-facing technical issues including: laptops, tablets, network services, and office productivity applications.
  • Analyze reported incidents, identify problems, and initiate timely resolutions.
  • Demonstrate a commitment to servicing customers – CSTG Employees and Contractors.
  • Develop processes and procedures for end users to encourage system and application adoption.
  • Maintain accurate, up-to-date records for all IT assets.
  • Manage mobile devices ensuring compliance with organizational policies and efficient device lifecycle management.
  • Contribute to strategy, design, and implementation of endpoint technology images and solutions.
  • Test and validate new system patches and the release of operating systems.
  • Ensure up-to-date documentation on IT processes.
  • Create and maintain technical documentation on system support models, common issues, and solutions.
  • Provide recommendations for application configuration and IT solutions as needed.
  • Day to day oversight of application and system health monitoring.

Requirements

  • Bachelor’s degree in Computer Science or Information Technology or equivalent experience.
  • 1-3+ years of experience in Desktop Support or Systems Administration.
  • Strong computer, hardware, software, and analytical skills.
  • Proven ability to assess business needs and translate them into relevant solutions.
  • Experience installing, configuring, documenting, testing, training, and implementing new applications and systems.
  • General networking knowledge.
  • Understanding end clients’ needs.
  • Practices and techniques for managing the activities related to planning: Principles, Processes, and Theories.
  • Strong analytical skills with advanced Excel and CRM reporting tools.
  • Hands-on experience with Salesforce or similar CRM systems.
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Desktop SupportSystems AdministrationTechnical SupportTroubleshootingNetwork ServicesApplication ConfigurationSystem PatchingEndpoint TechnologyHardware ManagementSoftware Installation
Soft skills
Customer ServiceAnalytical SkillsProblem SolvingCommunicationDocumentationProcess DevelopmentCollaborationAdaptabilityAttention to DetailTime Management
Certifications
Bachelor’s Degree in Computer ScienceBachelor’s Degree in Information Technology