Customer Service Representative

Claros

Customer Service Representative assisting clients with luxury and leisure travel bookings via phone, email, and messaging. Ensuring high-quality customer experience throughout their journey.

Posted 7/27/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while providing exceptional customer service in the travel and hospitality industry. Proficient in managing client inquiries and reservations with attention to detail and a solutions-focused approach.

Highest-signal resume keywords

Excellent Verbal Communication SkillsExcellent Written Communication SkillsCustomer Service ExperienceOrganizational SkillsBooking Systems Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attention To DetailProactive ApproachEmpathySolutions-Focused Mindset

Tools & Technologies

Digital Communication ToolsBooking PlatformsInternal Systems

Industry Keywords

TravelHospitalityClient InquiriesLuxury BookingsReservation Coordination

About the role

Key responsibilities & impact

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests
Provide accurate and timely information regarding destinations, services, and policies
Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction
Proactively follow up with clients before and after their journeys to ensure a positive experience
Address client questions and concerns with empathy, professionalism, and a solutions-focused approach
Maintain accurate records and update internal systems and booking platforms as required

Requirements

What you’ll need

Excellent verbal and written communication skills
Previous customer service experience (travel, hospitality, or service-related experience preferred)
Strong organizational skills and attention to detail
Comfortable using computers, booking systems, and digital communication tools
Reliable, proactive, and able to manage multiple client requests efficiently
Genuine interest in hospitality and helping clients plan memorable experiences

Benefits

Comp & perks

100% remote work environment
Flexible scheduling options
Opportunities for professional growth within the company
Access to industry-related perks and discounts (if applicable)
Supportive team culture with ongoing training and development