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Luxury Customer Service Representative
ClarosLuxury Customer Service Representative at Claros Travel assisting clients with reservations and high-quality experiences. Delivering exceptional customer support in a remote environment focused on client satisfaction.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and interpersonal skills while providing exceptional customer support in a luxury service environment. Proficient in managing reservations and ensuring client satisfaction through attention to detail and effective use of digital communication tools.
Highest-signal resume keywords
Customer Service ExperienceLuxury Reservations ManagementStrong Communication SkillsOrganizational SkillsDigital Communication Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Reservation ManagementBooking SystemsItinerary UpdatesRecord Maintenance
Soft Skills
Interpersonal SkillsAttention to DetailProblem-Solving
Tools & Technologies
Digital Communication ToolsInternal Systems
Industry Keywords
Luxury ServiceHospitality
About the role
Key responsibilities & impact- Provide professional customer support via phone, email, and online messaging
- Assist clients with luxury reservations, bookings, and itinerary updates
- Communicate details, policies, and documentation requirements clearly
- Monitor reservations to ensure accuracy and timely updates
- Follow up with clients to ensure satisfaction and resolve concerns
- Deliver a high-touch, solutions-oriented customer experience
- Maintain accurate records and update internal systems as needed
Requirements
What you’ll need- Strong communication and interpersonal skills
- Previous customer service experience required (luxury service or hospitality preferred)
- Ability to work independently in a remote environment
- Strong organizational skills and attention to detail
- Comfortable using computers, booking systems, and digital communication tools
- Passion for delivering exceptional client experiences
Benefits
Comp & perks- 100% remote work environment
- Flexible scheduling options
- Training and professional development opportunities
- Industry perks and discounts (if applicable)
- Supportive and collaborative team culture