Claranet Portugal

Product Manager – Service Management

Claranet Portugal

full-time

Posted on:

Location Type: Hybrid

Location: Maia • Portugal

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Tech Stack

ITSMServiceNow

About the role

  • Define the vision and roadmap for Service Management products and services, aligning business, user and technology needs.
  • Collaborate with IT, operations, security, compliance stakeholders and vendors, translating strategic objectives into prioritized initiatives.
  • Define and track value metrics, validate decisions with data, and manage priorities and trade-offs.
  • Ensure the sustainable evolution of solutions, with the ability to make clear decisions and justify priorities.

Requirements

  • Hands-on experience with frameworks such as ITIL, ITSM/ESM and agile methodologies
  • Practical knowledge of incident, request, problem, change and asset management processes, with an operational perspective.
  • Strong analytical skills, systems thinking and clear communication.
  • Experience with ITSM platforms such as BMC Helix, ServiceNow, Jira Service Management or equivalents (preferred).
  • Focus on product management rather than technical configuration.
Benefits
  • Integration into a dynamic team motivated to perform the role.
  • Additional training.
  • Salary package in line with the role performed.
  • Career development opportunities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ITILITSMESMagile methodologiesincident managementrequest managementproblem managementchange managementasset managementdata analysis
Soft Skills
analytical skillssystems thinkingclear communicationdecision makingprioritization