Senior External Communications Specialist
Relativity
Communications Coordinator
Claire's
full-time
Posted on:
Location Type: Hybrid
Location: Hoffman Estates • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $42,640 - $58,240 per year
Job Level
JuniorMid-Level
About the role
- The Communications Coordinator plays a critical role in keeping Claire’s store teams informed, engaged, and aligned with corporate initiatives.
- This role is responsible for developing and delivering clear, consistent, and brand-right communications that drive operational excellence, support key business priorities, and strengthen the connection between corporate leadership and our store-level team members across North America.
- Craft clear, concise, and on-brand messages that translate corporate priorities into actionable guidance for store teams.
- Ensure communications reflect Claire’s tone of voice and inspire engagement from a diverse retail audience.
- Develop and distribute internal newsletters, memos, and announcements to keep teams informed of promotions, policy updates, operational changes, and company news.
- Maintain a communication calendar to ensure consistent cadence and timely delivery of critical updates.
- Partner closely with Operations, HR, Marketing, Visual Merchandising, and Training to ensure alignment and consistency across all messages.
- Serve as a liaison between store teams and corporate office, collecting feedback to improve communication effectiveness.
- Collaborate with internal French Translator to ensure Quebec-compliant, bilingual communications are distributed promptly.
- Draft and edit content for internal platforms, including SOPs, training materials, leadership messages, and event announcements.
- Provide guidance on best practices for urgent or sensitive issues (e.g., system outages, product recalls, policy changes).
Requirements
- Associate degree in Communications, Business, or related field (Bachelor’s preferred).
- 2+ years of experience in communications, internal communications, or retail operations.
- Proven ability to work independently with minimal supervision while collaborating cross-functionally.
- Strong written and verbal communication skills with a keen eye for detail and brand consistency.
- Proficiency in Microsoft Office Suite and communication platforms (e.g., Teams, Outlook).
- Ability to manage multiple projects in a fast-paced, deadline-driven environment.
- Experience supporting communications for a retail or multi-unit organization strongly preferred.
- Strong interpersonal skills and ability to connect with diverse audiences.
- Willingness to travel occasionally for meetings, store visits, or training.
Benefits
- medical, dental, and vision insurance
- voluntary welfare plans
- bonus plan eligibility
- 401(k) match
- vacation time
- sick time*
- paid leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
communicationsinternal communicationscontent draftingeditingproject managementbilingual communicationsoperational excellencepolicy updatespromotionstraining materials
Soft skills
strong written communicationstrong verbal communicationattention to detailbrand consistencyinterpersonal skillscollaborationindependenceengagementfeedback collectionability to connect with diverse audiences
Certifications
Associate degree in CommunicationsBachelor’s degree in CommunicationsBachelor’s degree in Business
