Operations

• Generate and communicate weekly store labor allocations, aligning hours with traffic patterns, conversion targets, and sales plans.
• Continuously refine forecasting models across seasons and regions (U.S. & Canada) to ensure precision and agility.
• Partner with HR and Field Leaders to ensure local labor laws and regulations are considered in week to week labor planning.
• Analyze labor and store performance data (e.g., Sales per Labor Hour, conversion, piercing penetration) to identify trends and opportunities.
• Translate data into actionable insights and recommendations for field leaders and senior leadership.
• Partner with Store Operations, Finance, HR, and field teams to optimize labor efficiency while protecting customer experience.
• Support system integrations and enhancements (e.g., traffic-based scheduling, task management platforms like WorkJam, ShopperTrak).
• Build and deliver field-ready reporting, tools, and training to enable store leaders to manage labor effectively.
• Play a lead role in evolving labor management from static scheduling to dynamic, customer-driven deployment.
• Support special projects and rollouts that enhance operational rhythm, workforce enablement, and customer satisfaction.

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