Own and manage the analysis of all store traffic data (e.g., ShopperTrak) and in-store conversion metrics
Develop and distribute weekly, monthly, and quarterly reports tracking key retail performance indicators (KPIs) such as Traffic, Conversion Rate, Units Per Transaction (UPT), and Average Transaction Value (ATV)
Identify performance gaps, traffic trends, and key opportunities to increase the rate at which shoppers are converted into buyers
Serve as the central analyst, proactively reaching out to stores and District Managers regarding underperforming traffic and conversion metrics
Utilize traffic data (e.g., ShopperTrak data) to monitor store compliance with scheduled operating hours, flagging potential issues like late openings or early closings that negatively impact customer traffic
Synthesize key store execution challenges, system issues, and performance roadblocks, bubbling up issues and concerns to Field Leadership and corporate management
Collaborate closely with the Labor Forecasting Analyst to integrate traffic data into store labor models
Present data-driven insights and recommendations to field and corporate leadership
Requirements
Bachelor’s degree in Business, Finance, Operations, Analytics, or a related field (required)
3+ years of experience in Retail Analytics, Store Operations, E-commerce, or similar experience focusing on traffic and conversion optimization
Proven ability to translate data into action through regular in-field consultation; willingness to travel to stores to observe operational gaps, coach field leadership, and validate data insights
Prior experience in a store leadership role (e.g., Store Manager, District Manager) or a field-facing corporate role is highly preferred
Proven experience with store traffic management/counting systems (e.g., ShopperTrak) and a deep understanding of retail KPIs
Advanced proficiency in data analysis and reporting tools (e.g., Excel, Tableau, Power BI) and comfort working with large retail data sets
Strong oral and written communication skills with the ability to translate complex data into actionable business strategies
Self-motivated, innovative, and proactive problem solver.
Benefits
medical, dental, and vision insurance
voluntary welfare plans
bonus plan eligibility
401(k) match
vacation time
sick time* and paid leave
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