Customer Service Representative
Claire's
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $28 per hour
Job Level
JuniorMid-Level
About the role
- Serve as the main point of contact for complex, high-priority customer issues
- Manage queue of cases, utilizing empathy, and problem-solving skills to resolve complaints
- Conduct thorough investigations by collaborating with corporate teams to gather all necessary information
- Track, categorize, and analyze customer contact data to identify root causes of frequent complaints
- Prepare and present weekly or monthly reports to management
Requirements
- High school diploma or equivalent (required)
- 2+ years of experience in a customer service, client relations, or call center environment
- Exceptional written and verbal communication skills
- Strong analytical skills
- Proficiency with CRM software and case management systems (e.g., Zendesk, Salesforce)
Benefits
- medical, dental, and vision insurance
- voluntary welfare plans
- bonus plan eligibility
- 401(k) match
- vacation time
- sick time* and paid leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
analytical skillsproblem-solving skillscase management
Soft skills
empathycommunication skills
Certifications
high school diploma