Applications Systems Analyst
CLA (CliftonLarsonAllen)
full-time
Posted on:
Location Type: Hybrid
Location: Milwaukee • Florida • North Carolina • United States
Visit company websiteExplore more
About the role
- Serve as the escalation point for the Service Desk on outages, issues, questions, and requests related to supported applications.
- Monitor and manage application platforms to ensure full functionality and availability for business operations.
- Collect, evaluate, and coordinate enhancement requests across business units.
- Implement application configuration changes as part of scheduled releases.
- Act as the point person for coordinating patching, releases, and development efforts with vendors and IT teams.
- Test critical business functions and provide final approval for successful implementations.
- Serve as the primary contact with application vendors, maintaining awareness of current contracts, licensing details, and planned release functionality.
- Represent supported applications in change control meetings.
- Assist in estimating effort for enhancements and system changes.
- Create release notes to communicate fixes and new capabilities to business users.
- Collaborate with IT Trainers to produce user documentation and self-help resources.
- Review business requirement qualification documentation from Business Analysts to ensure alignment with platform direction.
- Moderate prioritization meetings across multiple service lines to determine targeted enhancements for upcoming releases.
- Understand and evaluate relationships, dependencies, and impacts across neighboring business functions.
Requirements
- 3 years of relevant experience in applications support, system analysis, or IT operations required.
- Experience planning, facilitating, documenting and managing business, functional and technical requirements preferred.
- Experience in test planning, test case development and execution preferred.
- Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.
- Deep business and technical knowledge of the application platform and its usage in the firm.
- Strong understanding of application lifecycle management, release management, and vendor coordination.
- Excellent communication skills with the ability to translate technical details into business-friendly language.
Benefits
- Flexible PTO (designed to offer flexible time away for you!)
- Up to 12 weeks paid parental leave
- Paid Volunteer Time Off
- Mental health coverage
- Quarterly Wellness stipend
- Fertility benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
application supportsystem analysisIT operationstest planningtest case developmentrelease managementapplication lifecycle managementenhancement requests coordinationapplication configuration changesvendor coordination
Soft skills
communication skillscollaborationprioritizationevaluationdocumentationfacilitationcoordinationbusiness analysisproblem-solvingstakeholder management
Certifications
Bachelor's degree