Customer Success Manager

• Optimize the client experience lifecycle and ensure clients are maximizing the value of their Acumatica solution
• Facilitate the development of client relationships to promote loyalty and retention
• Assist with the sales to services transition and overall client onboarding deliverables
• Work alongside the project implementation teams to drive product adoption
• Help moderate and assist with any client escalations that may arise
• Facilitate client seamless transition to post implementation
• Coordinate with scoping and service teams for post implementation activities
• Identify referenceable clients and possible case studies
• Assist with client transfer management
• Help promote and identify other seamless CLA services to clients

Senior Client Success

Partnership Success Manager, Development and Fundraising