Manager, Market Performance

Cityblock Health

Manager of Market Performance overseeing operational workflows in healthcare. Analyzing market operations for value-based care results with a focus on team efficiency and initiatives.

Posted 6/25/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $78,000 - $102,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

healthcare operationsclinic managementhealthcare metricspatient engagement ratesappointment keep ratesoperational workflowsKPI trackingteam performance analysistactical problem solvingprocess improvement

Soft Skills

interpersonal skillsteam motivationclear communicationpsychological safetyhumilityopen feedbackcollaborationproactive approachintegritysolutions-oriented mindset

Industry Keywords

value-based caremarket operationsmember utilization patternsoperational changesproject rolloutsservice-oriented fieldfunctional workstreamteam efficiencybarriers to carestakeholder engagement

About the role

Key responsibilities & impact

Responsible for day-to-day execution of operational workflows that drive value-based care results
Influences through others, ensuring market-specific initiatives are executed with precision
Analyzes market operations execution, member utilization patterns, and care model to identify areas of opportunity
Oversees the daily 'ground game' of market operations, ensuring workflows are completed on time and accurately
Tracks team performance against weekly and monthly KPIs; identifies bottlenecks in workflows
Acts as a bridge between frontline staff and market and central team leadership, ensuring barriers to care are escalated and resolved quickly

Requirements

What you’ll need

5+ years of experience in healthcare operations, clinic management, or a related service-oriented field
2+ years of experience directly managing people or leading a significant functional workstream
Familiarity with healthcare metrics (e.g., patient engagement rates, appointment keep rates) and how they contribute to broader market success
Proven ability to solve tactical, day-to-day operational challenges and improve team efficiency
Strong interpersonal skills with the ability to motivate a team and communicate clearly with diverse stakeholders
Fosters a culture of psychological safety and humility within the immediate team, encouraging open feedback and collaboration
Models a 'proactive approach' by ensuring all team tasks are completed with high integrity and excellence
May coach direct reports, helping them build the skills necessary for career progression within the organization
Successfully leads the team through operational changes or new project rollouts with a positive, solutions-oriented mindset

Benefits

Comp & perks

health insurance
life insurance
retirement benefits
participation in the company’s equity program
paid time off, including vacation and sick leave